VeriSM Foundation Quiz Questions and Answers

How well do you know the VeriSM™ model? Our free online VeriSM™ Foundation Mini Quiz contains 12 questions, which will help you to evaluate your knowledge in preparation for a job interview or the VeriSM™ examination. You can also complete this quiz for fun and learn about a brand new topic!
  • Question 1
  • Question 2
  • Question 3
  • Question 4
  • Question 5
  • Question 6
  • Question 7
  • Question 8
  • Question 9
  • Question 10
  • Question 11
  • Question 12
Question 1 ID: 723

Which progressive practice has a service integrator as a key element of its structure?

B. Lean
C. DevOps


Question 2 ID: 713

What does the term “Consumer” mean?

A. A person who provide services
B. An organisation which delivers a product
C. A person who purchases things or uses services
D. An organisation who works with others to deliver services.


Question 3 ID: 719

Someone who has both a specialism and a broad generalist knowledge across the organisation is known as what kind of professional?

A. An L Shaped Professional
B. An O Shaped Professional
C. An I Shaped Professional
D. A T Shaped Professional


Question 4 ID: 724

In which part of the VeriSM model can you find ‘innovative or emergent technologies’?

A. Governance
B. Service Management Principles
C. Management Mesh
D. Activities


Question 5 ID: 718

Name the two main competencies of Emotional Intelligence:

A. Performance Competence & Social Competence
B. Performance Competence & Skill Competence
C. Personal Competence & Social Competence
D. Personal Competence & Skill Competence


Question 6 ID: 721

What elements are included in the VeriSM™model?

1. Define
2. Produce
3. Provide
4. Respond

A. 1, 3, & 4
B. 2, 3 & 4
C. 1, 2 & 3
D. All of the above.


Question 7 ID: 716

What are some of the key elements identified as part of a service culture?

1. Adaptability / Flexibility
2. Consumer Focus
3. Meeting ROI Targets
4. Management of Expectations

Pick the answer below:

A. 1, 3 & 4
B. 1, 2 & 4
C. 2, 3 & 4
D. None of the above.


Question 8 ID: 715

VeriSM™ redefines the term Service Provider. Which of these reflects the definition of a service provider in VeriSM™?

A. The service integrator is the sole service provider
B. Consumers are the service providers of their own services
C. The whole organisation is a service provider
D. The IT Department is the sole service provider.


Question 9 ID: 717

Who’s responsible for service culture within an organisation?

A. Only the service provider
B. Only the consumer of the organisation
C. The service owner in the organisation
D. Everyone within the organisation


Question 10 ID: 722

Which progressive practice is described as having four values, supported by twelve principles, embracing rapid change cycles?

B. DevOps
C. Agile
D. VeriSM™


Question 11 ID: 714

What are the 3 elements of Governance?

A. Evaluate, Direct & Monitor
B. Evaluate, Deliver & Measure
C. Review, Deliver & Monitor
D. Audit, Direct & Measure


Question 12 ID: 720

Which of the following best describes some of the competencies of a successful leader?

A. Resource oriented; plan, budget and organize
B. Set goals and direction; motivate, empower and inspire
C. Plan, budget and organize; challenge the norm
D. Minimize risk; focus on results