Please Note: You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates
Please Note: You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates
Our Experience Level Agreement (XLA®) Foundation training course will teach you to be proficient in the following:
Our Experience Level Agreement (XLA®) Foundation training course syllabus will cover the following:
Section 1: Introduction to Experience Management and XLA®.
1.1. What is Experience Level Agreement (XLA®) Foundation?
1.2. Why is Experience Level Agreement (XLA®) Foundation important?
1.3. XLA® value drivers.
Section 2: The Experience Management Journey.
2.1. The 5 D's:
Section 3: Define.
3.1. Scope.
3.2. Commitments.
3.3. Purpose.
3.4. Positioning.
3.5. BHAG.
Section 4: Discover.
4.1. Experience.
4.2. Collaboration.
4.3. Business impact.
Section 5: Dream.
5.1. Ambition per organisation.
5.2. Ambition per service.
5.3. Gap analysis.
5.4. Roadmap.
Section 6: Design.
6.1. Experience.
6.2. Method.
6.3. Collaboration.
6.4. XLA®.
6.5. Experience Management Office (XMO).
Section 7: Deliver.
7.1. Taskforce.
7.2. Governance.
7.3. Tooling.
7.4. Reporting.
Our Experience Level Agreement (XLA®) Foundation training course will benefit several individuals and organisations. Including but not limited to:
Our Experience Level Agreement (XLA®) Foundation training course includes the following:
There are no entry-level requirements for our Experience Level Agreement (XLA®) Foundation training course.
There is no recommended reading for our Experience Level Agreement (XLA®) Foundation training course.
Experience Level Agreement Foundation (XLA®) Examination:
You may enjoy our three-day ITIL® 4 Foundation training course.
Our three-day ITIL® 4 Foundation training course is the starting point in your ITIL® 4 certification journey and is the prerequisite for the ITIL® 4 Managing Professional (MP) and ITIL® 4 Strategic Leader (SL) training courses. Our ITIL® 4 Foundation training course is the starting point for the ITIL4 training pathway.
Our Experience Level Agreement (XLA®) Foundation training course offers several benefits to individuals and organisations. Including but not limited to:
The duration of our Experience Level Agreement (XLA®) Foundation training course is two-days.
INFORMATION
There are currently no course dates that match your selected filter options. Please try another filter or contact one of our dedicated account managers on +44(0)1539 736 828 to discuss your requirements. Thanks.
All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.
We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.
We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.
Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager