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Our two-day Adopting DevOps In An ITIL® Environment training course is intended to help organisations with existing ITIL® adoption that are also considering or are in early stages of adopting DevOps practices. We will help you to understand the intersection of ITIL® and DevOps and how to leverage both to realise their full value. Because many corporations have invested heavily in ITIL® and their existing environments are based on the ITIL® framework, this approach to DevOps utilises ITIL® principles.
Definitions & Perceptions - Giving us a common lexicon for the course and exploring current perceptions of DevOps and ITIL®.
Case Study – Introduction to Global Appliance Supply Company – Includes a SWOT analysis focused on DevOps adoption.
Business Case and Value Stream – The business case for DevOps incorporating the measures by which success will be judged.
Stakeholder Management – Identifying the key stakeholders in adopting DevOps and levels of commitment needed.
DevOps Readiness Assessment – A lower level look at the individual requirements for the successful adoption.
Time to Value – Understanding how Agile Users Stories and ITIL® Change Management theory are compatible.
DevOps Team Structure – Putting together the right people from a diverse group of candidates.
Release and Change – Adaption of a standard ITIL® Release policy for a DevOps / automated environment.
Tooling – Exploring the concept of a toolchain and choosing the correct set for our scenario.
Further Integration – Following the success of our first value stream how can we apply DevOps concepts elsewhere in the lifecycle?
Adaption For Future Value Streams – Taking the rejected value streams from exercise 3 and thinking about how we could make them work.
• Understand the key components of a successful DevOps business case
• Choose the first value stream to be worked on
• Perform a DevOps Readiness Assessment
• Understanding how Agile Users Stories and ITIL® Change Management theory are compatible.
• Be able to put together the right skill set for successful adoption
• Adapt an ITIL® Release policy for a DevOps / automated environment
Our Adopting DevOps In An ITIL® Environment training course is designed to take an organisation working in an ITIL® environment through the steps to adopting DevOps and choice of a first value stream to work with.
Our Adopting DevOps In An ITIL® Environment training course is suitable for:
• App Dev Teams
• Service Management Teams
• IT Leadership
• IT Project Management
• Business Analysts
• Security Professionals
Our Adopting DevOps In An ITIL® Environment training course includes the following:
• Participation in unique exercises designed to apply concepts
• Templates, tools and techniques
The business benefits are the following:
• Improved communication and collaboration
• Reduced time-to-recovery
• Increased efficiencies
• Reliability and scaling with minimum risks
• Costs savings
The individual benefits are the following:
• Improved knowledge, skills and capabilities
• Makes you more efficient, effective and productive
• Improves your career pathway
• Increases your earnings potential and job satisfaction
ITIL® 4 Foundation and a basic appreciation of DevOps are advantageous.
Recommended Reading List
Title: The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win Author: Gene Kim, George Spafford, and Kevin Behr
Publisher: Trade Select; 3rd Edition
Publication Date: 16 April 2018
ISBN: ISBN-10 - 1942788290
There is no exam associated with this Adopting DevOps In An ITIL® Environment training course.
There are no Professional Qualification Credits associated with this Adopting DevOps In An ITIL® Environment training course.
Our two-day DOI DevOps Foundation training course is designed for a broad audience, enabling those on the business side to obtain an understanding of micro-services and containers. Those on the technical side will obtain an understanding as to the business value of DevOps to reduce cost (15-25% overall IT cost reduction) with increased quality (50-70% reduction in change failure rate) and agility (up to 90% reduction in provision and deployment time) to support business objectives in support of digital transformation initiatives
Our Adopting DevOps In An ITIL® Environment training course will have helped you to understand the key components of a successful DevOps business case.
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