Adopting DevOps In An ITIL® Environment

Learning Objectives

• Understand the key components of a successful DevOps business case
• Choose the first value stream to be worked on
• Perform a DevOps Readiness Assessment
• Understanding how Agile Users Stories and ITIL® Change Management theory are compatible.
• Be able to put together the right skill set for successful adoption
• Adapt an ITIL® Release policy for a DevOps / automated environment

• Definitions & Perceptions - Giving us a common lexicon for the course and exploring current perceptions of DevOps and ITIL®.
• Case Study – Introduction to Global Appliance Supply Company – Includes a SWOT analysis focused on DevOps adoption.
• Business Case and Value Stream – The business case for DevOps incorporating the measures by which success will be judged.
• Stakeholder Management – Identifying the key stakeholders in adopting DevOps and levels of commitment needed.
• DevOps Readiness Assessment – A lower level look at the individual requirements for the successful adoption.
• Time to Value – Understanding how Agile Users Stories and ITIL® Change Management theory are compatible.
• DevOps Team Structure – Putting together the right people from a diverse group of candidates.
• Release and Change – Adaption of a standard ITIL® Release policy for a DevOps / automated environment.
• Tooling – Exploring the concept of a toolchain and choosing the correct set for our scenario.
• Further Integration – Following the success of our first value stream how can we apply DevOps concepts elsewhere in the lifecycle?
• Adaption For Future Value Streams – Taking the rejected value streams from exercise 3 and thinking about how we could make them work.

Our Adopting DevOps In An ITIL® Environment training course is suitable for:

• App Dev Teams
• Service Management Teams
• IT Leadership
• IT Project Management
• Business Analysts
• Testers
• Security Professionals

Our Adopting DevOps In An ITIL® Environment training course includes the following:

• Participation in unique exercises designed to apply concepts
• Templates, tools and techniques

ITIL® 4 Foundation and a basic appreciation of DevOps are advantageous.

Recommended Reading List

Title: The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win Author: Gene Kim, George Spafford, and Kevin Behr
Publisher: Trade Select; 3rd Edition
Publication Date: 16 April 2018
ISBN: ISBN-10 - 1942788290

There is no exam associated with this Adopting DevOps In An ITIL® Environment training course.

Our two-day DOI DevOps Foundation training course is designed for a broad audience, enabling those on the business side to obtain an understanding of micro-services and containers. Those on the technical side will obtain an understanding as to the business value of DevOps to reduce cost (15-25% overall IT cost reduction) with increased quality (50-70% reduction in change failure rate) and agility (up to 90% reduction in provision and deployment time) to support business objectives in support of digital transformation initiatives

Our Adopting DevOps In An ITIL® Environment training course will have helped you to understand the key components of a successful DevOps business case.