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Adopting DevOps In An ITIL® Environment Training Course

It Will Take Organisations Working In An ITIL® Environment Through The Steps Of Adopting DevOps

Introduction

Our two-day Adopting DevOps In An ITIL® Environment training course is intended to help organisations with existing ITIL® adoption that are also considering or are in early stages of adopting DevOps practices. We will help you to understand the intersection of ITIL® and DevOps and how to leverage both to realise their full value. Because many corporations have invested heavily in ITIL® and their existing environments are based on the ITIL® framework, this approach to DevOps utilises ITIL® principles.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Not Included
2 Days
£995Excl. VAT

Course Outline

Definitions & Perceptions - Giving us a common lexicon for the course and exploring current perceptions of DevOps and ITIL®.
Case Study – Introduction to Global Appliance Supply Company – Includes a SWOT analysis focused on DevOps adoption.
Business Case and Value Stream – The business case for DevOps incorporating the measures by which success will be judged.
Stakeholder Management – Identifying the key stakeholders in adopting DevOps and levels of commitment needed.
DevOps Readiness Assessment – A lower level look at the individual requirements for the successful adoption.
Time to Value – Understanding how Agile Users Stories and ITIL® Change Management theory are compatible.
DevOps Team Structure – Putting together the right people from a diverse group of candidates.
Release and Change – Adaption of a standard ITIL® Release policy for a DevOps / automated environment.
Tooling – Exploring the concept of a toolchain and choosing the correct set for our scenario.
Further Integration – Following the success of our first value stream how can we apply DevOps concepts elsewhere in the lifecycle?
Adaption For Future Value Streams – Taking the rejected value streams from exercise 3 and thinking about how we could make them work.

Description

Learning Objectives

• Understand the key components of a successful DevOps business case
• Choose the first value stream to be worked on
• Perform a DevOps Readiness Assessment
• Understanding how Agile Users Stories and ITIL® Change Management theory are compatible.
• Be able to put together the right skill set for successful adoption
• Adapt an ITIL® Release policy for a DevOps / automated environment

    About the Course

    Our Adopting DevOps In An ITIL® Environment training course is designed to take an organisation working in an ITIL® environment through the steps to adopting DevOps and choice of a first value stream to work with.

    Who Should Attend

    Our Adopting DevOps In An ITIL® Environment training course is suitable for:

    • App Dev Teams
    • Service Management Teams
    • IT Leadership
    • IT Project Management
    • Business Analysts
    • Testers
    • Security Professionals

    Materials Provided

    Our Adopting DevOps In An ITIL® Environment training course includes the following:

    • Participation in unique exercises designed to apply concepts
    • Templates, tools and techniques

    Organisational Benefits

    The business benefits are the following:

    • Improved communication and collaboration
    • Reduced time-to-recovery
    • Increased efficiencies
    • Reliability and scaling with minimum risks
    • Costs savings

    Individual Benefits

    The individual benefits are the following:

    • Improved knowledge, skills and capabilities
    • Makes you more efficient, effective and productive
    • Improves your career pathway
    • Increases your earnings potential and job satisfaction

    Prerequisites

    ITIL® 4 Foundation and a basic appreciation of DevOps are advantageous.

    Prereading

    Recommended Reading List

    Title: The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win Author: Gene Kim, George Spafford, and Kevin Behr

    Publisher: Trade Select; 3rd Edition

    Publication Date: 16 April 2018

    ISBN: ISBN-10 - 1942788290

    Exam Overview

    There is no exam associated with this Adopting DevOps In An ITIL® Environment training course.

    Exam Type

    No Exam

    Professional Development Units - PDUs

    There are no Professional Qualification Credits associated with this Adopting DevOps In An ITIL® Environment training course.

    Qualifications

    ​There is no exam associated with this Adopting DevOps In An ITIL® Environment ​training course.

    Next Steps

    Our two-day DOI DevOps Foundation training course is designed for a broad audience, enabling those on the business side to obtain an understanding of micro-services and containers. Those on the technical side will obtain an understanding as to the business value of DevOps to reduce cost (15-25% overall IT cost reduction) with increased quality (50-70% reduction in change failure rate) and agility (up to 90% reduction in provision and deployment time) to support business objectives in support of digital transformation initiatives

    Conclusion

    Our Adopting DevOps In An ITIL® Environment training course will have helped you to understand the key components of a successful DevOps business case.

    Adopting DevOps In An ITIL® Environment Course Dates

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