Our two-day Certified Agile Service Manager (CASM) training course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.
IT Service Management (ITSM) focuses on ensuring IT services deliver value by understanding and optimizing their end-to-end value streams. This course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management by scaling to a “just enough” process leading to improved flow of work and time to value.
Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process engineering that will improve the velocity of process improvement teams to get more done.
The syllabus for our Certified Agile Service Manager (CASM) training course is below:
Module 1: Why Agile Service Management?
Module 2: Agile Service Management
Module 3: Leveraging Related Guidance
Module 4: Agile Service Management Roles
Module 5: Agile Process Engineering
Module 6: Agile Service Management Artifacts
Module 7: Agile Service Management Events
Module 8: Agile Process Improvement
The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:
• What does it mean to “be Agile?”
• The Agile Manifesto, its core values, and principles
• Adapting Agile thinking and values into service management
• Agile concepts and practices including DevOps, ITIL®, SRE, Lean and Scrum
• Scrum roles, artifacts, and events as it applies to processes
• The two aspects of Agile Service Management:
○ 1. Agile Process Improvement–ensuring processes are lean and deliver “just enough” control
○ 2. Agile Process Engineering–applying Agile practices to process engineering projects
Throughout our Certified Agile Service Manager (CASM) training course, you will be immersed in material that is presented in a fun, practical manner using exercises, sample exams and real-world examples.
Our Certified Agile Service Manager (CASM) training course will be most beneficial to those:
• Practice owners and process designers
• Developers who are interested in helping make processes more agile
• Managers who are looking to bridge multiple practices into a DevOps environment
• Employees and managers responsible for engineering or improving process
• Consultants guiding their clients through process improvement and DevOps initiatives
• Anyone responsible for managing process-related requirements, ensuring the efficiency and effectiveness of processes and maximising the value of processes.
Our Certified Agile Service Manager (CASM) training course includes the following:
• Learner Manual
• The Agile Service Management Guide
• Certified Agile Service Manager (CASM) Exam Study Guide
• Certified Agile Service Manager (CASM) Sample Examination
• Official Certified Agile Service Manager (CASM) Examination
Organisational benefits will include the ability to:
• Be 'more responsive' and do 'more with less'.
• Improve its integration with business goals and ensure the ongoing quality of IT Services.
• Develop an 'Agile' approach to IT Service Management.
• Make ITIL® processes more relevant to an Agile / DevOps environment.
• To integrate Agile Service Management with Agile Project Management and Agile Test Management, increasing the overall agility of the organisation and keeping it ahead of its competitors.
Individual benefits will include:
• Bringing your IT Service Management (ITSM) skills up to date.
• The knowledge and ability to make existing ITIL® processes 'more Agile'.
• The ability to integrate Agile Service Management with Agile Project Management and Agile Test Management.
• Improving your career prospects by keeping your skills and knowledge up to date in an ever-changing IT environment.
Some familiarity with IT Service Management (ITSM) processes and Scrum is recommended.
You will be provided with 'The Agile Service Management Guide' and 'the Scrum Guide' (pre-class resources)
You will be sent an email from our partner 'Nimble' which will allow you to:
• Access or create your account with Nimble, the courseware delivery platform
• Access the Welcome Kit pre-read materials to prepare for your class
• Open an interactive reader
• Begin your journey!
Please ensure that the pre-reading does not get trapped in your SPAM filter as it comes directly from DOI-nimble@xanedu.com
Certified Agile Service Manager (CASM) Examination:
Successfully passing (65%) the 60-minute examination, consisting of 40 multiple-choice questions, leads to the Certified Agile Service Manager (CASM) certificate.
The certification is governed, administered and maintained by the DevOps Institute.
If you pass this qualification, you will be awarded a digital badge to showcase your achievement. You can share your success online by displaying your digital badge on Facebook, LinkedIn or Twitter. Don't worry, if you have already passed this certification - digital badges will be issued retroactively.
Our Certified Agile Service Manager (CASM) training course will have given you the skills and knowledge to implement Agile methods across your IT Service Management (ITSM) processes and framework.
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