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Our two-day Certified Agile Service Manager (CASM) training course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.
IT Service Management (ITSM) focuses on ensuring IT services deliver value by understanding and optimizing their end-to-end value streams. This course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management by scaling to “just enough” process leading to improved flow of work and time to value.
Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process engineering that will improve the velocity of process improvement teams to get more done.
Module 1: Why Agile Service Management?
Module 2: Agile Service Management
Module 3: Leveraging Related Guidance
Module 4: Agile Service Management Roles
Module 5: Agile Process Engineering
Module 6: Agile Service Management Artifacts
Module 7: Agile Service Management Events
Module 8: Agile Process Improvement
The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:
Throughout our Certified Agile Service Manager (CASM) training course, you will be immersed in material that is presented in a fun, practical manner using exercises, sample exams and real-world examples.
Our Certified Agile Service Manager (CASM) training course will be most beneficial to those:
Our Certified Agile Service Manager (CASM) training course includes the following:
Organisational benefits will include the ability to:
Individual benefits will include:
Some familiarity with IT Service Management (ITSM) processes and Scrum is recommended.
You will be provided with 'The Agile Service Management Guide' and 'the Scrum Guide' (pre-class resources)
You will be sent an email from our partner 'Nimble' which will allow you to:
Please ensure that the pre-reading does not get trapped in your SPAM filter as it comes directly from DOIfirstname.lastname@example.org
Certified Agile Service Manager (CASM) Examination:
Successfully passing (65%) the 60-minute examination, consisting of 40 multiple-choice questions, leads to the Certified Agile Service Manager (CASM) certificate.
The certification is governed, administered and maintained by the DevOps Institute.
If you pass this qualification, you will be awarded a digital badge to showcase your achievement. You can share your success online by displaying your digital badge on Facebook, LinkedIn or Twitter. Don't worry, if you have already passed this certification - digital badges will be issued retroactively.
Our Certified Agile Service Manager (CASM) training course will have given you the skills and knowledge to implement Agile methods across your IT Service Management (ITSM) processes and framework.