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Our Certified Agile Service Manager (CASM) training course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management by scaling to a “just enough” process leading to improved flow of work and time to value.
The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:
The syllabus for our Certified Agile Service Manager (CASM) training course is below:
Our Certified Agile Service Manager (CASM) training course will be most beneficial to those:
Our Certified Agile Service Manager (CASM) training course includes the following:
Some familiarity with IT Service Management (ITSM) processes and Scrum is recommended.
You will be provided with 'The Agile Service Management Guide' and 'the Scrum Guide' (pre-class resources)
You will be sent an email from our partner 'Nimble' which will allow you to:
Please ensure that the pre-reading does not get trapped in your SPAM filter as it comes directly from DOIemail@example.com
Certified Agile Service Manager (CASM) Examination:
Successfully passing (65%) the 60-minute examination, consisting of 40 multiple-choice questions, leads to the Certified Agile Service Manager (CASM) certificate.
The certification is governed, administered and maintained by the DevOps Institute.
IT Service Management (ITSM) focuses on ensuring IT services deliver value by understanding and optimising their end-to-end value streams.
Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process engineering that will improve the velocity of process improvement teams to get more done.
Joining Instructions for Purple Griffon training courses are sent the week before the course start date. First, your Account Manager will email to confirm your booking with you. Both, the materials and exam voucher will be emailed to you the week before the training course. Finally, the tutor will send the invitation to you directly and this will be via the MS Teams or Zoom platform.
Our Certified Agile Service Manager (CASM) training course is delivered over two days.
All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.
We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.
We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.
Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager