AB-900 - Introduction to Microsoft 365 and AI administration

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This course introduces learners to the core concepts of Microsoft 365 administration combined with an overview of Microsoft’s AI capabilities. It covers tenant basics, identity and access concepts, security and compliance fundamentals, and the role of AI tools such as Microsoft Copilot in productivity and administration. The course is designed to build foundational knowledge for those new to Microsoft 365 and AI-enabled services.

1. Welcome & Foundation

Setting expectations and the “three-lens” concept
Icebreaker: Best & Worst Collaboration Story
Overview of the three models
Outcome: Understand why multiple frameworks provide a fuller picture

2. Lens 1 – DISC

Understanding behavioural preferences in action
DISC results review and style dynamics
Pair discussions and role-play adapting styles
Outcome: Identify own DISC style and adapt to others

3. Lens 2 – People Styles

Exploring interpersonal versatility
Style cues for recognising others
Mini case study analysis
Outcome: Flex communication to match others’ People Styles

4. Lens 3 – OCEAN

Exploring deeper personality traits and motivators
Trait explanations and personal profile reflection
Extreme-trait scenario mapping
Outcome: Recognise how traits affect collaboration and conflict

5. Integrating the Three Lenses

Connecting patterns across DISC, People Styles, and OCEAN
Tri-lens mapping exercise and group discussion
Outcome: Use multi-lens insights for richer understanding

6. Application & Action Planning

Creating a personal action plan
Partner commitment share
Q&A and group reflection
Outcome: Have concrete steps to improve collaboration immediately

7. Wrap-Up & Resources

Summary of key insights
Handouts and next steps
Outcome: Leave confident in applying all three models in the workplace

Beginners in IT, business users, administrators new to Microsoft 365, students, and professionals seeking foundational knowledge of Microsoft 365 and AI

Instructor-led training, hands-on labs, course materials, exam preparation guide

No prior Microsoft 365 or AI experience required; general IT or business knowledge recommended

Microsoft Learn fundamentals paths for Microsoft 365 and AI, Microsoft Copilot documentation

Type: Multiple-choice questions

Duration: Typically, the exam lasts around 120 minutes, but this can vary.

Passing Score: A score of 700 or greater is generally required to pass.

Proctored Exam

Microsoft Fundamentals – Microsoft 365 and AI Administration

After completing AB-900, learners can progress to MS-102 (Microsoft 365 Administrator), SC-900 (Security, Compliance, and Identity Fundamentals), or AI-focused courses such as MS-4022 (Extend Microsoft 365 Copilot).

This course provides a comprehensive introduction to Microsoft 365, Copilot, and AI-powered agents. It introduces learners to the foundational concepts, core services, and administrative controls of Microsoft 365. It then builds upon this foundation by exploring how Copilot and agents can utilize AI to automate tasks, enhance collaboration, and personalize user experiences across the Microsoft 365 suite.

Why Choose Us?

We Are Here To Help You Pass

All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.

We Are Flexible

We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.

We Are The Specialists

We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.

We Are Professionals

Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager

Reviews

Purple Griffon recently delivered 2 service management courses for the MOD and we all found it to be a very positive experience. The Company is very professional, with extremely knowledgeable and experienced trainers, who have real world skills.

Garry Jones - Procurement Manager, MOD

It was a beast of a course but very rewarding. Thanks for the assistance around the booking - the customer service was excellent. I no longer have to hide behind my project management team and can say loud and proud I am a PRINCE2® practitioner!

Matthew Slater - Service Delivery Manager, InTechnology

The training was organised well, administrative help was quick and relevant which made the information gathering and training preparations fast & easy. The trainer was knowledgeable and experienced. We’ve received very good feedback.

Karolina Manka - Training Specialist, Accenture

I passed! which I must admit was 100% down to your trainer Bob. He gave us enough stories and tips to get me through it and sometimes the stories sink in better than anything else. Thanks again, I'd definitely use your company again because of him.

Tracy Iqbal - IT Assistant, MacRoberts

Feedback from staff has been positive and you have helped us to effectively embed the ITIL® framework into our working processes and achieve key organisational goals. We look forward to continuing with rest of our ITIL® courses throughout the year.

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I have self-funded several courses with Purple Griffon, and passed all of my exams to gain ITIL® Expert accreditation. This wouldn't have been possible without the help from the team and tutors. This makes Purple Griffon my first choice of training provider.

Sarah Jamieson - Individual , Self-Funded

Excellent course material and exercises and discussion facilitate learning in the classroom. Managed to pass all exams of courses taken with Purple Griffon! And I believe on this latest course a 100% pass rate from all delegates on the course!

Rob James - Individual, Self-Funded

Great company and Steve is a really knowledgeable guy as well!

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I could not find any other training exclusively focused on the IT SDM roles and responsibilities elsewhere, making this course possibly the best IT SDM training in the world! I consider this course among the top courses I've had the pleasure of attending.

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The free "Introduction To The World Of The Service Desk" provided a great insight into the world of IT Service Management. Excellent slides.

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I have been using Purple Griffon since 2013 after taking a course with another company and didn't receive the best experience. Since 2013 I haven't used anyone else. Excellent courses and very personable trainers and high pass rates.

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The Purple Griffon E-Learning study material is very complete, and prepared me for the exam in an excellent way. I am happy to have used the Purple Griffon material and I am planning to do so again in the near future.

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I've taken classroom training via Purple Griffon and their exceptional team on several occasions. In my case it has been ITIL® based and I can only recommend their services.

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From what I see the course for CDS is well organised and staff that prepared the materials are really looking for their students to pass the exam with good marks. I wish that whenever I need extra help the staff will help me immediately

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The Digital Twins Basics Online Workshop (60 Minutes) was simple and the content was easy to understand.

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AB-900 - Introduction to Microsoft 365 and AI administration