ITIL® is the world's leading best practice framework for IT Service Management, and Purple Griffon are leaders in ITIL® training.
ITIL® is the de facto standard and globally accepted approach for using IT as a tool to facilitate business change, transformation and growth.
As an Accredited ITIL® training organisation, Purple Griffon's ITIL® training courses cover the entire IT Service Management syllabus, which includes:
The one-day ITIL® Overview course will cover the key areas of the service lifecycle, outlining the benefits to both individuals and organisations, giving you a roadmap that will help you adopt the ITIL® framework.
The three-day ITIL® Foundation course will give you a broad overview of the fundamental practices and processes behind the framework.
If you are short on time and can't spare three days out of the office, the two-day ITIL® Weekend Foundation course may be just what you need.
The course covers the same foundations as the three-day ITIL® Foundation course but over two days, conveniently scheduled for the weekend.
The three-day ITIL® Practitioner course is the next step after gaining ITIL® Foundation certification.
The ITIL® Practitioner course offers additional guidance and builds on the basics from ITIL® Foundation to help you adopt and adapt the framework to support the needs of your organisation.
The ITIL® (Intermediate) Service Lifecycle Modules will solidify your knowledge of the five critical phases of the service lifecycle. The course will enable you to implement, manage and improve the underlying ITIL® processes and best practices.
The three-day ITIL® Service Strategy course concentrates on the strategic aspect of services within the IT service lifecycle.
The three-day ITIL® Service Design course focuses on the design of IT services. It covers the processes, documentation, policies, and architectures that will enable you to design services that meet the needs of your organisation or programme.
The three-day ITIL® Service Transition course will teach you how to plan for and manage the move into operation for a new or improved resource created during the service strategy and service design stages.
The three-day ITIL® Service Operation course will focus on the activities that enable the ongoing operation and management services and products developed or implemented during the service strategy, design and transition phases.
The three-day ITIL® Continual Service Improvement course focuses on the techniques and principles of the continual service improvement phase of the ITIL® lifecycle.
The ITIL® Continual Service Improvement course provides an overview on how individuals and organisations can strategically review the services and products they have produced following the previous stages of strategy, design, transition, and operation.
The ITIL® (Intermediate) Service Capability Modules will help you gain specialised knowledge in one or more processes. They focus primarily on the execution of daily practices and how they interact.
The five-day ITIL® Operational Support & Analysis course will teach you how to manage the everyday operation of IT services. You'll gain an understanding of how to implement the ITIL® processes, enabling you to deliver and support services to customers.
The five-day ITIL® Planning, Protection & Optimisation course will help you develop an understanding of the ITIL® Service Design processes and how you can meet user needs.
The five-day ITIL® Release, Control & Validation course is designed to help develop an understanding of the ITIL® Service Transition processes, ensuring transitional changes are effectively managed.
The five-day ITIL® Service Offerings & Agreements course will help you to understand how the five stages of the ITIL® lifecycle bring value to your organisation and projects.
Purple Griffon also offers a range of IT Service Management single process 2-day workshops which aim at taking ITIL® Theory and turning it into 'Best Practice' one process at a time.