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BCS Certificate In Modelling Business Processes Training Course

Focuses On The Investigation, Modelling, Analysis & Improvement Of Business Processes


BCS Membership Offer: If you do not hold a BCS certification and successfully pass the examination for this training course - you will be given one year's complementary BCS Membership. This offer is only valid for your first BCS qualification.

The BCS Certificate In Modelling Business Processes is a core module for the BCS Diploma in Business Analysis.

Our course focuses on the investigation, modelling, analysis and improvement of business processes. The BCS publication, Business Analysis (2nd Edition, 2010), defines business processes as ‘the means by which an organisation carried out its internal operations and delivers its products and services to its customers’. You are required to appreciate the hierarchy for business processes, and apply business process modelling techniques within a framework for business process improvement.

The course is based on version 3.3 of the syllabus.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
2 Days
£845Excl. VAT

Course Outline

1. The context for business process modelling (5%)

1.1 Purpose of business process modelling

1.2 Process for business process modelling

  • Identification
  • Modelling
  • Analysis
  • Improvement
  • Implementation
  • Control

1.3 Approaches to business process modelling

1.4 The hierarchy of business processes – organisation, process and task levels

1.5 Differences between the process view and the functional view of an organisation

1.6 Advantages of the process view

2. Organisational model of processes (20%)

2.1 Strategic context for business processes

2.2 Relationships between processes, including those at the same level and between levels of hierarchy

2.3 Building an organisational view of processes

2.4 Delivering value to customers and the value proposition

3. Modelling the business processes (30%)

3.1 Selected business process modelling technique

  • Notation – actors, tasks, process flows, decisions
  • Rules

3.2 Modelling as-is business processes

3.3 Events that trigger business processes

  • External business events
  • Internal business events
  • Time-based business events

3.4 The outcomes from business processes

3.5 Timelines for business processes

3.6 Business process measures

4. Documenting tasks (15%)

4.1 Identifying tasks – one person, one place, one time

4.2 Documenting steps to complete the tasks

4.3 Documenting business rules

4.4 Task performance measures

5. Evaluating and improving business processes (20%)

5.1 Identifying problems with the as-is business processes

5.2 Analysing the process flow

5.3 Analysing the handoffs

5.4 Analysing the tasks

5.5 Staff performance issues

5.6 Challenging the business rules

5.7 Modelling the to-be business processes

5.8 Approaches to business process improvement

6. Transition (10%)

6.1 Integration of business process modelling and requirements definition

6.2 Implementation issues

  • Approaches – pilot run, direct changeover, parallel
  • Organisational design
  • Role definition
  • Staff development
  • Managing change implementation


A technique should be examined for each level of the hierarchy.

For each technique, you should be able to:

  • Explain the principles of the technique
  • Document the process according to the correct use of the technique
  • Interpret the documentation derived from the use of the technique
  • Identify when the technique should be used

You may be expected to apply any of the techniques defined in the syllabus in the examination for this certificate. Each examination must include a question requiring you to build a business process model showing actors, tasks and the flow of the work for a specific business process. In addition, each examination must cover at least three of the other five areas of the syllabus.

Please note that software engineering techniques for modelling activities or data flows, such as Data Flow Diagrams, are not acceptable for modelling business processes. It is essential that the technique chosen to model business processes shows the sequence and flow of the business process.

About the Course

Holders of the BCS Certificate in Modelling Business Processes should be able to:

  • Identify and model core business processes at an organisational level
  • Identify and model business processes at the process level
  • Identify the events that trigger the business processes
  • Identify the outcomes from the business processes
  • Model the actors, tasks and process flows that comprise a business process
  • Analyse the tasks within a business process
  • Identify the business rules applied within tasks
  • Analyse the performance issues of individual tasks
  • Identify the performance measures applied within a business process
  • Analyse and improve business processes

Who Should Attend

Anyone who requires an understanding of business processes, including business analysts, business managers and their staff, business change managers and project managers.

Materials Provided

Full course materials are provided.

Organisational Benefits

Organisational benefits will include:

  • The ability to define and model core business processes at an organisational level, identifying trigger events, inputs and outcomes, roles and responsibilities, therefore enabling an organisation to improve efficiencies within the business processes.
  • Organisations will be able to identify the business rules applied within tasks and performance measures applied within business processes helping to analyse and improve business processes.

Individual Benefits

Benefits of attending the course for individuals will include:

  • Increasing your understanding of how to efficiently model business processes down to a task level.
  • Giving you an understanding of how processes can be easily measured and improved.
  • Improving your career prospects and earning potential in a Business Analysis role.


There are no prerequisites for this course.


Recommended Reading List:

Title: Business Analysis (3 rd Edition)

Author: Debra Paul, Donald Yeates and James Cadle

Publisher: BCS Publication

Date: 2010

ISBN: 9781906124618

Title: Business Analysis Techniques: 72 Essential Tools for Success

Author: James Cadle, Debbie Paul and Paul Turner

Publisher: BCS Publication

Date: February 2010

ISBN: 9781906124236

Exam Overview

  • Type: Written examination based on a business scenario
  • Duration: 1 hour preceded by 15 minutes reading time.
  • Open Book: Yes
  • Pass Mark: 50%
  • Delivery: Paper based examination

Exam Type

Classroom Exam

Professional Development Units - PDUs

None associated with this course.


BCS Certificate In Modelling Business Processes

Next Steps

You can study other Practitioner level modules:

  • BCS Certificate in Business Analysis Practice
  • BCS Certificate In Requirements Engineering

These modules are ideal for working towards the BCS International Diploma in Business Analysis.


If you have successfully passed the course and examination, you will be awarded the BCS Certificate In Modelling Business Processes.

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