In ITIL Version 5 AI Governance Training, you will learn how to manage the use of artificial intelligence responsibly, transparently, and effectively. The focus is on viewing AI not as a purely technical issue, but as an integral part of digital products, services, and organizational value creation.
You will develop a sound understanding of how AI-supported decisions are made, what impact they have on customers, employees, and organizations, and how responsibility, traceability, and control can be ensured. ITIL Version 5 provides a clear framework for this, combining governance, value creation, and experience.
A central component of the training is the integration of AI into the digital product and service lifecycle. You will learn how AI solutions are planned, introduced, operated, and further developed without ignoring risks, dependencies, or ethical issues. This will highlight how AI provides meaningful support rather than replacing decisions in an uncontrolled manner.
In addition, the training teaches how organizations deal with risks, compliance requirements, and trust issues in the context of AI. You will learn how to create transparency, how to document decision-making logic, and how governance structures enable the responsible use of AI.
After completing the training, you will be able to use ITIL Version 5 AI Governance in a targeted manner to effectively manage AI-based solutions, build trust, and achieve sustainable added value from AI initiatives.
ITIL AI Governance (Version 5) Training Prerequisites
Participants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification.
ITIL AI Governance (Version 5) Certification Information
To earn the ITIL AI Governance (Version 5) certification, you must:
It might be useful to revise your ITIL® Foundation level materials again to reinforce your existing level of knowledge of ITIL®
ITIL®AI Governance (Version 5) Examination:
The ITIL® AI Governance (Version 5) examination will comprise of:
Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.
Your Identification Document (ID):
On the day of your exam, your Proctor will verify your ID. You are responsible for ensuring the ID used to register and take your exam is valid and acceptable. On your exam day, if you do not present valid and acceptable ID, or the First/Middle Name(s) and Last Name of your ID do not exactly match the name you used to register for your exam, you will not be allowed to test and will not be entitled to a refund. You will, however, be able to re-book your exam following the standard exam booking process. Your ID must:
Please Note: Electronic IDs will not be accepted.
Learn to design and improve digital experiences with ITIL AI Governance. Build skills in experience governance, signals, trust, and lifecycle alignment.
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