- FREE BYOD Whitepaper
BYOD (Bring Your Own Device) and CYOD (Choose Your Own Device) were some of the hottest topics for 2013- indeed this topic has now grown into “The Internet of Things”. Our white paper, published in 2013, provides a general feel of how BYOD is being viewed within the IT community. The white paper focuses on best practice for BYOD implementation, and highlights some of the areas that will impact Service Management. Feel free to download and let us know if there is anything you would like to add.
- ITIL® Value Proposition
We sometimes forget that ITIL brings significant benefits to the organisation, with IT Service Management teams striving to deliver the services that the business expect and need, in order to grow the business. So ITIL is more than just a qualification for your CV, as it should also enable you to do your job more effectively (and hopefully with more enjoyment!).
- ITIL 2011 Foundation Quick Reference Guide v2.5
This ITIL Quick Reference Guide is meant to be an aide memoire for when you are struggling to identify that particular phrase or acronym that you are trying to recall - it also acts as a useful ‘cheat sheet’ when revising for that all-important ITIL qualification. Feel free to pass this link to any of your colleagues that may find it of use.
- Availability Plan Template
This generic availability plan template can be used as the basis for creating a bespoke availability plan for your organisation. It should be produced on a regular basis alongside its sister document 'the capacity plan'.
When establishing availability management it can initially be used to log actions to establish the process, function, roles and responsibilities. After the initial set-up it should be used to identify and progress availability related issues and initiatives.
- Configuration Planning Template
When considering how best to design and implement a CMDB it's often best to document what you intend to do and how you intend to achieve it and maintain it. It's at this stage that you will spot the issues and challenges. In the past I've used this CMDB design template as a way of getting started and explaining to stakeholders what we need to agree on as part of the CMDB design. I hope it helps?
- Service Catalogue Template
Many organisations struggle with the concept of a Service Catalogue, "What is it?", "What should it contain?" and "How do I get started?" Our FREE Generic Service Catalogue and "Getting started with Service Catalogue Management" article should help you at lease get started. Should you then require further help with training and consultancy, we would be more than happy to help.
- SLA Template
This free generic SLA template can be used to create a bespoke SLA template for your organisation. This is a service based template, but if your organisation used multi-tiered documents, you can develop templates at corporate, customer and at a service level.
- Upgrade Acceptance Criteria
This template submitted by a fellow Service Management Expert Ian Mitchell will help you define the required input and deliverables for a successful service transition. This Free upgrade acceptance criteria template could with some slight adaption be used most service roll-outs.