Having been in IT since time immemorial (well it does feel that way at times), I have mainly been involved in Operations or Operations Support roles for the majority of my working life. From the early beginnings with a car manufacturer (when IT was known as Data Processing, so shows you how long ago it was!), I have primarily worked in the Banking sector – until I was convinced (or was that blackmailed!?) that perhaps working for yourself was a better idea…..and from this little acorn, the oak tree that has become Purple Griffon was established.

So, Steve and I were the founding members back in 2002, and from these small beginnings, we believe that we have set up a training and consultancy company that really cares what the customer wants or needs - flexibility is in our nature.

Post by Ken

Posted under IT Service Management 6 years ago on by
Getting Started With Problem Management

Problem management is one of the core Service Management processes that all organisations should have in place. Someone will already be doing some form of problem solving, but because it isn't documented as a formal process it typically isn't consistent,...

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Posted under IT Service Management 6 years ago on by
Getting Started With Knowledge Management

As a consultancy and training company we are increasingly being asked about the ITIL Knowledge Management process, Knowledge Technology and how to implement Knowledge Management generally across organisations.

To help get you started, I hav...

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