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Senior Sales Executive

Lois McConnachie

Lois McConnachie

I have been working at Purple Griffon for a total of 8 years. In my role as Senior Sales Executive, I always strive to deliver a high standard of customer service, which forms the basis of all of my interactions with customers, both old and new. I believe that fostering positive relationships and understanding customer needs are essential for providing effective training solutions. In my personal time, I enjoy relaxing with my Fiancé, drinking iced coffee and watching too much anime.

Tel: +44 (0)1539 736 828

Post by Lois

Posted under IT Service Management - ITIL® 4 years ago on by
10 Top Tips For Learning Online - How To Get The Most Out Of Your Online Training Course!

You have just been granted access to your first online training course, but are you even ready to start studying? How much commitment do you need to give it compared to a public classroom environment? What are the most productive strategies for online lea...

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Posted under IT Service Management - ITIL® 7 years ago on by
Problem Management And Root Cause Analysis Techniques

Identifying, resolving and removing the underlying root causes of problems is key to effective Problem Management. If you’re not doing this then you’re not doing Problem Management. With numerous Root Cause Analysis Techniques available it can be confus...

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