A Practical Change Management Workshop based on ITIL Best Practice
Introduction
Our 2 day Change Management workshop covers all aspects of Change Management, from how it is implemented through to how it can be improved. It has a practical aspect to embed Best Practice in terms of methods and techniques for Change Management.
Change Management activities in Service Operation Teams
Project Management and Change Management
Continual Service Improvement and Organisational Change
Exercises throughout the day
Description
Our facilitated workshops are designed to bring your knowledge up to date with the very latest Best Practice for IT Change Management, whilst at the same time introduce you to techniques and methods for effectively and efficiently managing a Change Management function.
About the Course
The course is highly interactive and requires all delegates to participate in sharing experiences and challenges in their day to day role.
Who Should Attend
The Workshop is primarily designed for those who work within a Change Management function or those who require to develop a practical expertise in managing change.
Materials Provided
Comprehensive course materials are provided, including:
A course manual
Exercises
Handouts
Organisational Benefits
The organisational benefits include:
The ability to manage change effectively
Risks assessed and mitigated
Less failed change
Less rework
Fewer Incidents and Problems
Cost savings
Individual Benefits
Individual benefits include:
Acquisition of up to date skills
The ability to embed Best Practice
Practical skills
Less stress
Increase job satisfaction
Prerequisites
Other than a willingness to participate and a basic level of IT knowledge there are no prerequisites.
Prereading
Not applicable
Exam Overview
This workshop is not examinable
Exam Type
Classroom Exam
Professional Development Units - PDUs
Not applicable
Qualifications
No formal qualifications are associated with this Workshop
Next Steps
If you seek to gain a formal qualification in Change Management there are a number of options for you
BCS Certificate in Change Management
ITIL® Service Transition course
ITIL® Release, Control and Validation course
All three courses require you to hold an ITIL® Foundation Certificate
Conclusion
This is an excellent way to develop practical Change Management skills based on ITIL Best Practice
IT Change Management Workshop Course Dates
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