ITIL® AI Governance (Version 5) - 16th of November 2026 Learn more

Skillup September 2026

Posted by Alan Deery | Last Updated on Aug 14, 2026 | Estimated Reading Time: 3 minutes

Join us for a range of events across our Skillup September 2026 sessions in partnership with Nexus Human.

5 Whys Analysis – A Detailed Guide

Posted by James Lawless | Last Updated on Jun 23, 2024

A hand on the left holding the number 5, to the right of that is the words Why Analysis. To make 5 Why Analysis. On a light orange background.

The Five Whys is a problem-solving method that aims to identify the root cause of a problem by asking the question "Why?" five times in succession. Click here to learn more...

Free SWOT Analysis Template Word

Posted by James Lawless | Last Updated on Jun 20, 2024

The heading SWOT Analysis at the top. Below that is 4 piece of jigsaw in a square, on each piece are the words Strengths, weaknesses, opportunities, and threats. All different colours. On a white background.

SWOT analysis evaluates internal strengths and weaknesses alongside external opportunities and threats, providing a tool for strategic assessment and planning. Click here to learn more...

Quantitative Risk Analysis

Posted by James Lawless | Last Updated on Jun 14, 2024

Quantitative Risk Analysis is crucial for assessing and quantifying risks in project management. It converts uncertainties into numerical data, aiding decision-makers in making informed choices. Click here to learn more...

Qualitative Risk Analysis

Posted by James Lawless | Last Updated on Aug 14, 2024

A picture of a person looking at a risk graph with a clipboard in their hand. Surrounding that are some scales, a pie chart, and a certificate. On a white background.

Qualitative Risk Analysis prioritises subjective assessment over quantitative methods, using expert judgment to assess risks' likelihood and impact. Click here to learn more...

Regression Testing

Posted by James Lawless | Last Updated on Jun 4, 2024

A picture of many different coloured arrows going around in a circle, like a continuous process. With the heading

Regression testing is essential in software development to ensure new updates do not compromise existing functionalities. Click here to learn more...

Kepner-Tregoe Method

Posted by James Lawless | Last Updated on Jun 4, 2024

The Kepner-Tregoe Method provides a systematic way to solve problems and make decisions in organisations, Click here to learn more about this problem solving technique...

Incident Categorisation

Posted by James Lawless | Last Updated on Feb 18, 2025

Swift and accurate incident response is crucial in ITSM. Incident categorisation goes beyond labelling; it's about comprehensively managing IT infrastructure issues. Click here to learn more...

Fault Analysis Tree

Posted by James Lawless | Last Updated on Jun 3, 2024

A picture of a Fault Tree Analysis Map at the back, with the heading Fault Tree Analysis in front, on a grey transparent box. On a white background.

Fault Tree Analysis is key for identifying and mitigating potential system failures in various industries. It uses a hierarchical diagram to detail causes of undesired events. Click here to learn more...