Learn About Architecture Tools, Solutions & Processes With Our Three-Day BCS Foundation Certificate In Architecture Concepts & Domains Training Course! Learn more

Please Note: You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates

Our Conflict Management And Resolution Essentials training course will teach you to become proficient in the following:

  • Identifying conflict situations
  • Dealing with anger
  • Valuing, respecting and acknowledging personal boundaries
  • Clarifying personal boundaries that enable strong relationships
  • Recognise filters, lenses, and mistaken assumptions
  • Cope with challenging personalities
  • Open the door to resolving conflict without set expectations
  • Mediate conflict between co-workers

Our Conflict Management And Resolution Essentials training course will cover the following:

  • Introduction to Conflict Management
  • Understanding Conflict Styles
  • Conflict Resolution Strategies
  • Communication and Active Listening
  • Emotional Intelligence and Self-Awareness
  • Managing Difficult Conversations
  • Conflict Prevention and Post-Conflict Resolution
  • Case Studies and Practical Exercises

Our Conflict Management And Resolution Essentials training course will benefit several individuals and organisations in an IT environment including but not limited to:

  • IT Managers and Leaders
  • IT Project Managers
  • IT Team Members
  • IT Support and Helpdesk Staff
  • IT Consultants and Service Providers
  • IT Sales and Account Managers
  • IT Professionals in Cross-Functional Teams
  • Educational Institutions and Students

Our Conflict Management And Resolution Essentials training course contains the following:

  • 1-day instructor-led training course
  • One-on-one after-course instructor coaching
  • Pre-reading
  • Course Manual
  • Quizzes
  • Exercises

There are no entry-level requirements for our Conflict Management And Resolution Essentials training course.

There is no recommended reading for our Conflict Management And Resolution Essentials training course.

Conflict Management And Resolution Essentials Exam:

  • Format: Multiple Choice
  • Questions: 40
  • Pass Mark: 70%
Proctored Exam
Conflict Management And Resolution Essentials Certificate

Attendees may enjoy our three-day Emotional Intelligence: Achieving Leadership Success training course.

Our three-day Emotional Intelligence: Achieving Leadership Success training course, through self-management tools and techniques, will provide you with the strategies to manage your emotions, respond usefully to the emotions of others, and improve personal effectiveness and team performance.

Our Conflict Management And Resolution Essentials training course offers several benefits to individuals and organisations including but not limited to:

  • Improved Communication: Conflict management training enhances communication skills, including active listening, effective expression of ideas, and assertiveness.
  • Enhanced Collaboration: By effectively managing conflicts, IT professionals can foster an environment of trust, respect, and cooperation, leading to better collaboration on projects, improved problem-solving, and increased productivity.
  • Reduced Downtime and Delays: Conflict within IT teams can lead to delays in project timelines, decreased productivity, and increased downtime.
  • Increased Employee Satisfaction and Retention: A positive work environment, characterized by effective conflict management, contributes to higher employee satisfaction and engagement.
  • Customer Satisfaction: Conflict resolution skills are essential when dealing with challenging customer interactions, such as IT support or service delivery.
  • Efficient Problem Resolution: Conflict management training equips IT professionals with problem-solving techniques that can be applied to resolving technical issues and non-technical conflicts.
  • Stronger Professional Relationships: Conflict management skills help build stronger relationships among IT professionals, clients, and stakeholders.

INFORMATION

Conflict Management And Resolution Essentials Course Dates

Course date
Course Date

Course location
Location

Now only £689 + VAT

Course date
Course Date

Course location
Location

Now only £689 + VAT

Why Choose Us?

We Are Here To Help You Pass

All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.

We Are Flexible

We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.

We Are The Specialists

We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.

We Are Professionals

Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager