Digital Content Marketer

James Lawless

James Lawless

From a young age I have been interested in media and technology. I look forward to seeing the interesting future of AI and how it will affect ITSM, business processes and day-to-day life. I am passionate about sustainability, gaming, and user experience. At Purple Griffon I oversee creating/maintaining blogs, creating free resources, and general website maintenance. I’m also a keen skier and enjoy going on family skiing holidays

Tel: +44 (0)1539 736 828

Post by James

Posted under UX Design 1 year ago on by
UX Methodology

UX is the practice of creating products that are valuable, user-friendly, and enjoyable to use. Its focus is on improving the overall experience individuals have when interacting with a product, ensuring they discover value, satisfaction, and joy. Click h...

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Posted under IT Service Management - ITIL® 1 year ago on by
ITIL® Methodology

In this blog, we delve into the key elements of ITIL 4, including the Service Value System, guiding principles, and its emphasis on continual improvement, collaboration, and value creation in the realm of IT services. Click here to learn more...

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Posted under Cyber Security 1 year ago on by
How To Stay Safe From Hackers

Tools at a hacker's disposal is vast and continuously evolving. In this blog, we will delve into the myriad ways hackers can infiltrate your digital space and, more importantly, how you can bolster your defences against these intrusions. Click here to lea...

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Posted under IT Service Management - ITIL® 1 year ago on by
The ITIL® Certification Scheme - Explained

The ITIL certification scheme is a series of qualifications focused on different aspects of IT service management (ITSM) that offer a modular approach to the ITIL framework. Click here to learn more...

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Posted under IT Service Management - ITIL® 1 year ago on by
What Is A Service Desk Analyst?

A Service Desk Analyst is a professional responsible for offering technical support to users, either within an organisation or to external customers. Click here to learn its roles, responsibilities, and challenges...

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Posted under IT Service Management - ITIL® 1 year ago on by
ITIL Workforce And Talent Management

ITIL Workforce and Talent Management focus on strategically managing and developing the human resources within an IT organisation. Click here to learn more...

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Posted under IT Asset Management (ITAM) 1 year ago on by
IT Asset Management

IT Asset Management (ITAM) is the process of overseeing and optimising an organisation's IT assets throughout their lifecycle. Click here to learn more about ITAM...

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Posted under Artificial Intelligence 1 year ago on by
Artificial Intelligence (AI) In Business

Artificial Intelligence has had a significant impact on the world of business, revolutionising various aspects of operations, decision-making, and customer engagement. Click here to learn more about AI in businesses...

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