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Purple Griffon - The IT Service Management Training & Consultancy Specialists
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Last Updated on | Estimated Reading Time: 14 minutes
An example picture of a burndown chart with labels showing the start, finish, ideal line, and actual line plotted on % of of work and days as the X and Y axis. On a white background.

A burndown chart is basically a graph that helps Agile teams keep track of how much work they’ve got left and how quickly it’s getting done. Click here to learn more...

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A picture of a pile of scrabble tiles on the left. With the scrabble tiles on the right spelling change, with the word Organisational above and management below. To spell organisational change management. On a dark wood background.

OCM in ITIL involves planning, executing, and monitoring the changes that occur during the implementation of IT services. Click here to learn more about Organisational Change Management...

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The heading Value Stream Mapping surrounded by pictures of a tick, shining diamond, money, and a graph going upwards. On a dark blue background.

Through this blog, we will delve into the intricacies of VSM, exploring its key processes, including current and future state mapping, and understanding its profound impact on operational efficiency. Click here to learn more...

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A crowd of people that are all dark, apart from one which is glowing, with the heading Getting to ITIL Strategic Leader next to him.

ITIL®4 Strategic Leader (ITIL®4 SL) is an advanced certification within the ITIL®4 framework, a widely recognised set of best practices for IT service management (ITSM). Click here to learn more about this certification...

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A picture of a man with skills surrounding him. With the heading

ITIL 4 Managing Professional (MP) is an advanced certification within the ITIL 4 framework, a widely recognised set of best practices for IT service management (ITSM). Click here to learn more about this certification...

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A diagram of the IT Asset Management lifecycle, with the words IT Asset Management in the middle. On a grey background.

ITAM is the strategic and systematic approach to managing the lifecycle of IT assets. It encompasses everything from procurement to disposal. Click here to learn more...

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A picture of a computer with a woman inspecting it with a magnifying glass. With the title

IT Asset Discovery is a process within the field of Information Technology management that involves identifying and cataloguing all the hardware and software assets within an organisation's network. Click here to learn more...

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A picture of a server connected to many files and also many computers. with the heading

From procurement to disposal, HAM ensures these tangible resources are acquired, utilised, maintained, and retired most cost-effectively and efficiently. Click here to learn more...

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A picture of someone carrying many folders, and one of them has written on it policies in black and white. With the heading

An ITAM policy is not merely a set of guidelines; it's a strategic blueprint that governs how an organisation acquires, utilises, maintains, and retires its IT assets. Click here to learn more...

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