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ISO/IEC 20000 Foundation Online (30 Days) Training Course

Become ISO/IEC 20000 Certified In Only 30 Days

Proctored Exam
30 Days Access
£275 (Excl. VAT)€316 (Excl. VAT)$344 (Excl. VAT)


Do you want a career in IT Service Management (ITSM)? Or would you like to earn some industry-recognised qualifications from home?

This ISO/IEC 20000 Foundation online training course provides a comprehensive introduction to ISO/IEC 20000, the international standard for Service Management. ISO/IEC 20000 is aligned with and complementary to the process approach defined within ITIL, and is supported by other similar control approaches, such as COBIT.

Purple Griffon's ISO/IEC 20000 Foundation online course will help you to become ISO/IEC 20000 certified from the comfort of your very own home or office at your own pace.

If you have any questions about purchasing this ISO/IEC 20000 online training package or would like some tips about learning from home, then you can have a chat with one of our friendly course advisors on +44 (0)1539 736 828 or email and they will be able to help you straight away.

Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

The ISO/IEC 20000 Foundation syllabus is below:

Module 1: Introduction To ISO/IEC 20000

Module 2: Service Management System General Requirements

Module 3: Service Delivery & Relationship Processes

Module 4: Design, Transition, Control & Resolution Processes

Module 5: Audits

Module 6: Exam Preparation


The ISO/IEC 20000 Foundation training course contains 6 easy to absorb modules covering terminology, structure, concepts and value Includes video tutorials, study guides and quizzes. The study duration is approximately 15 hours. It is based on the ITIL framework, so shares many areas in common, but the standard will set out what must be achieved, instead of providing guidance which can be adapted.

About the Course

The ISO/IEC 20000 Foundation online certification will provide:

  • Service owners, process owners and other Service Management staff with an awareness of and familiarity with the ISO/IEC 20000 standard.
  • Individuals with the necessary knowledge to assess the relevance and importance of the ISO/IEC 20000 standard to the Service Management activities within their own organisation.
  • Managers and Team Leaders with a knowledge of a typical ISO/IEC 20000 IT Service Management system.
  • Internal auditors, process owners, process reviewers and assessors with a good knowledge of the ISO/IEC 20000 standard, its contents and justification of the need for internal reviews, assessments and audits.
  • Evidence that you have achieved a Foundation level of knowledge of the ISO/IEC 20000 standard.

Who Should Attend

The ISO/IEC 20000 Foundation online training course is aimed at staff in internal and external service provider organisations who require knowledge and understanding of the ISO/IEC 20000 standard and its content.

Materials Provided

This ISO/IEC 20000 Foundation online training course includes:

  • ISO/IEC 20000 Videos
  • ISO/IEC 20000 Quizzes
  • ISO/IEC 20000 Exercises
  • ISO/IEC 20000 Study Guides
  • The Official ISO/IEC 20000 Foundation Syllabus
  • ISO/IEC 20000 Foundation Sample Exam
  • Free eBook: ISO/IEC 20000: 2011 A Pocket Guide

The duration time will start as soon as you access your online learning portal, or after 28 days - whichever is sooner.

Organisational Benefits

What are the organisational benefits of the ISO/IEC 20000 Foundation online training course?

  • Achieving ISO/IEC 20000 places you in a select group of organisations that have gained this certification.
  • As an organisation, ISO/IEC 20000 proves to your customers that you have achieved a globally recognised standard.
  • You will have established a high level of quality in IT Service Management.
  • To ensure that organisations focus on the implementation of a set of integrated processes and solutions.
  • To enable organisations to internally assess their processes and activities against international standards as a method of identifying and implementing improvements Accreditation to the standard requires that the service provider be independently, externally audited for compliance using a scheme and standard that is internationally recognised and respected

Individual Benefits

What are the personal benefits of the ISO/IEC 20000 Foundation online training course?

  • You will have gained valuable knowledge of how your organisation can achieve the ISO/IEC 20000 standard.
  • The ISO/IEC 20000 Foundation Qualification defines your level of understanding of the ISO/IEC 20000 standard.
  • The ISO/IEC 20000 Foundation Qualification is a much sought after qualification, prepares you to develop your career as an internal or external IT Service Management consultant.

Technical Requirements


  • Screen Resolution: 1020 x 768 or above
  • Network/Internet Connection: 4Mb (megabits) or above
  • Windows XP or higher
  • Microsoft Internet Explorer 6+
  • Firefox 3+
  • Safari 4+


  • Screen resolution: 1020 x 768 or above
  • Network/Internet connection: 4Mb (megabits) or above
  • Mac OS X 10 or higher
  • Firefox 3+
  • Safari 4+

Purple Griffon advise you that you use the Firefox Web Browser for the best educational experience and have compatible speakers or headphones.

Please Note: You will be required to have some form of photo ID (passport, government ID or equivalent) for the examination. If the examination includes a document to be printed, then please ensure that you have a printer in the room where you will be sitting the exam. Some examination institutes will ask you to have a small mirror or reflective surface and the proctor will request that you hold this up to show there is nothing attached to the webcam or even the laptop itself. Also, Adobe Flash Player and Shockwave must also be installed on your desktop or laptop prior to the examination.

For a successful ISO/IEC 20000 Foundation online exam, you will need:

Web Camera 640×480 resolution 1280×720 resolution
PC Users Windows XP Windows 7
Mac Users Mac OS X or higher Mac OS X 10.7 Lion
Internet Download Speed .768 Mbps 1.5Mbps
Internet Upload Speed .384 Mbps 1.5Mbps
RAM 1024MB 2GB


There are no mandatory entry requirements for the ISO/IEC 20000 Foundation examination.


The ISO/IEC 20000 Foundation training course does not require any existing knowledge of ISO/IEC 20000.

Exam Overview

ISO/IEC 20000 Foundation Online Exam

  • Exam Duration: 60 Minutes
  • Exam Format: Closed Book, Multiple Choice Questions
  • Exam Delivery: Online, Webcam Proctored
  • Exam Pass Mark: 65% (26/40 Questions)

Exam Type

Proctored Exam

Professional Development Units - PDU's

There are no formal Professional Qualification Credits attached to the ISO/IEC 20000 online training package.


ISO/IEC 20000 Foundation Certificate

Next Steps

The new ITIL 4 release builds on the content from the ITIL V3 Framework and brings ITIL into the digital age.

The ITIL4 online training courses will include more practical guidance to help your organisation to tailor your own ITSM strategy, which will help you to adapt to the increasingly complex modern service environment.

The ITIL 4 online courses will also help you to focus on concepts like value, outcomes, costs and risks, as well as a very strong focus on continual service improvement.

Some of the core ideas from the current ITIL versions like Incident Management, Change Management and Problem Management still exist in the ITIL 4 Framework, but ITIL 4 gives a way more holistic view.

Purple Griffon offer the following easy and affordable ITIL 4 online training courses, where you can become certified from the comfort of your own home or office:

Start your ITIL 4 journey today and your brand new ITIL 4 qualification could be earned online in just 30 or 60 days!


Congratulations! Once you have passed the ISO/IEC 20000 Foundation exam, then you will be awarded the ISO/IEC 20000 Foundation certification!