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IT Service Management (ITIL®) Training Path

IT Service Management (ITIL®) Training Path Training Courses

ITIL® 4 will help your organisation to navigate through the new technological era, commonly known as the Fourth Industrial Revolution. The speed of current breakthroughs is disrupting almost every industry on a global scale.

The Fourth Industrial Revolution is marked by emerging technology in fields like robotics, Artificial Intelligence (AI), nanotechnology, quantum computing, biotechnology, The Internet of Things (IoT), 3D printing, autonomous vehicles and so much more.

The ITIL® framework will provide you with a practical and flexible basis to support your organisation on your journey into the new digital transformation by helping you align your human, digital and physical resources to compete within the modern complex landscape and adopt emerging technologies into your own IT operations.

All of the ITIL® 4 training courses are now available.

Purple Griffon have created a series of free one-hour overviews for each ITIL® 4 training course to help explain what the course covers and an insight to the format and content.

We hope that this will help you to make a decision whether to transition from ITIL® V3 certifications to ITIL® 4 or not.

This should be of use to you in helping you make your mind up, but if you are still undecided and want to speak to a tutor directly then feel free to contact us via info@purplegriffon.com or +44 (0)1539 736 828.

The session was delivered by our CEO & Lead Trainer Steve Lawless - we hope you enjoy learning about the introduction to foundation level!

ITIL® is at the very heart of IT Service Management Best Practice which has been proven over twenty years in some of the most demanding IT service environments - from government and public sector organisations to some of the largest global corporations.

ITIL® will provide you with a dependable IT Service Management Framework that can help your organisation achieve what seems almost impossible!

Find out why ITIL® is the globally recognised Framework for planning, designing, implementing and improving high quality IT services in our brand new video ‘Why Do YOU Need ITIL® Training?’…

Purple Griffon is one of the most trusted training providers for leading organisations around the world. So, what are you waiting for? Your new ITIL® qualification is just one click away.

ITIL® Overview

The one-day ITIL® Overview course will cover the key areas of the service lifecycle, outlining the benefits to both individuals and organisations, giving you a roadmap that will help you adopt the ITIL® framework.

ITIL® Foundation

The three-day ITIL® Foundation course will give you a broad overview of the fundamental practices and processes behind the framework.

ITIL® Weekend Foundation

If you are short on time and can't spare three days out of the office, the two-day ITIL® Weekend Foundation course may be just what you need.

The course covers the same foundations as the three-day ITIL® Foundation course but over two days, conveniently scheduled for the weekend.

ITIL® Practitioner

The three-day ITIL® Practitioner course is the next step after gaining ITIL® Foundation certification.

The ITIL® Practitioner course offers additional guidance and builds on the basics from ITIL® Foundation to help you adopt and adapt the framework to support the needs of your organisation.

ITIL® Service Lifecycle Modules

The ITIL® (Intermediate) Service Lifecycle Modules will solidify your knowledge of the five critical phases of the service lifecycle. The course will enable you to implement, manage and improve the underlying ITIL® processes and best practices.

ITIL® Service Strategy

The three-day ITIL® Service Strategy course concentrates on the strategic aspect of services within the IT service lifecycle.

ITIL® Service Design

The three-day ITIL® Service Design course focuses on the design of IT services. It covers the processes, documentation, policies, and architectures that will enable you to design services that meet the needs of your organisation or programme.

ITIL® Service Transition

The three-day ITIL® Service Transition course will teach you how to plan for and manage the move into operation for a new or improved resource created during the service strategy and service design stages.

ITIL® Service Operation

The three-day ITIL® Service Operation course will focus on the activities that enable the ongoing operation and management services and products developed or implemented during the service strategy, design and transition phases.

ITIL® Continual Service Improvement

The three-day ITIL® Continual Service Improvement course focuses on the techniques and principles of the continual service improvement phase of the ITIL® lifecycle.

The ITIL® Continual Service Improvement course provides an overview on how individuals and organisations can strategically review the services and products they have produced following the previous stages of strategy, design, transition, and operation.

ITIL® Service Capability Modules

The ITIL® (Intermediate) Service Capability Modules will help you gain specialised knowledge in one or more processes. They focus primarily on the execution of daily practices and how they interact.

ITIL® Operational Support & Analysis

The five-day ITIL® Operational Support & Analysis course will teach you how to manage the everyday operation of IT services. You'll gain an understanding of how to implement the ITIL® processes, enabling you to deliver and support services to customers.

ITIL® Planning, Protection & Optimisation

The five-day ITIL® Planning, Protection & Optimisation course will help you develop an understanding of the ITIL® Service Design processes and how you can meet user needs.

ITIL® Release, Control & Validation

The five-day ITIL® Release, Control & Validation course is designed to help develop an understanding of the ITIL® Service Transition processes, ensuring transitional changes are effectively managed.

ITIL® Service Offerings & Agreements

The five-day ITIL® Service Offerings & Agreements course will help you to understand how the five stages of the ITIL® lifecycle bring value to your organisation and projects.

IT Service Management Workshops

2-Day IT Service Management Workshops

Purple Griffon also offers a range of IT Service Management single process 2-day workshops which aim at taking ITIL® Theory and turning it into 'Best Practice' one process at a time.


Quality Leader for ITIL Training

Base entirely on Customer reviews, Purple Griffon has recently been awarded Leader status for ITIL training by Course Conductor. This validates the quality of the ITIL training courses we deliver on a day to day basis.

IT Service Management Training Courses


ITIL® V3 Service Lifecycle Certifications Courses

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ITIL® V3 Expert Certifications Courses

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ITIL® Service Management Masterclasses Courses

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ITIL® V3 Course Bundles Courses

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ITIL® V3 Certifications Courses

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Kepner-Tregoe® Workshops Courses

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ITIL® V3 Service Capability Certifications Courses

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ITIL® Service Management Workshops Courses

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SIAM® Certifications Courses

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SDI™ Certifications Courses

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VeriSM™ Certifications Courses

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ITIL® 4 Certifications Courses

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MISD Certifications Courses

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IT Service Management (ITIL®) Training Path Course Dates

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