VeriSM™ has been born as a result of the collision of two worlds, the physical and the digital. Building on the success and lessons learned from developments in DevOps, ITIL®, Agile, and other frameworks.
One of the most interesting parts of VeriSM™ is certainly its understanding and development of frameworks designed with emerging technologies in mind. Management Mesh is one fundamental part of that, based on the fundamental integration of cloud and digital technologies with those of traditional systems. For those that have not yet kept up the prospects are shaky at best: Accenture's CEO, Pierre Nanterme, explained to the World Economic Forum "Digital is the main reason that over half the companies on the Fortune 500 have disappeared since 2000."
VeriSM™ provides a guide to how existing methodologies can be deployed, composed both of technical components and business components to best orientate organizations toward achieving their goals.
Management Mesh Is An Element Unique To VeriSM™
Whether you agree that VeriSM™ is an evolution from ITIL® or is simply another piece of the puzzle, many agree that VeriSM™ is useful in development of flexible approaches designed to assist in solutions for specific business needs. The Management Mesh consists of several elements to take into account:
- Emerging Technologies
- Management Practices
We'll be looking at the third part of Management Mesh, emerging technologies throughout this post, but don't forget to take other elements into account when considering the benefits of Verism.
How Relevant Is VeriSM™ To You?
VeriSM™ is relevant to anyone who deals with service management of any kind, especially those who make use of Agile processes. Therefore, if you are a service owner, manager or executive responsible for effective service delivery then you will benefit from what VeriSM™ has to offer. It is an industry that over the years has evolved into being an integral part of many different roles within a business organisation, from finance to marketing. The challenges of IT are now the challenges of every department within a functioning business environment; the question is no longer ‘should I use IT?’ but ‘how can I leverage IT?’
(You might also want to reads this post: What is ITIL Service Management?)
In steps VeriSM™, not another service management framework but instead an overarching model aimed at fully exploiting all of the internal capabilities and resources of an organisation with in the management mesh. This includes developing integration between various other service methodologies. VeriSM™ bills itself as the glue which pulls together disparate systems, by changing the outlook away from businesses considering which system to use, rather, what do they want to achieve and which tool is the best for the job. VeriSM™ acknowledges that the practices that are put in place and used will likely change quite often, with new problems requiring innovative solutions, the driver of all this uncertainty and change? Emerging Technology.
Emerging Technologies’ is one section of Management Mesh of relevance for any person or business looking to develop services capable of adapting through technological changes; I’m assuming this is any business looking to succeed in the 21st century!
Emerging Technologies include a range of new channels by which a company can provide a valued service to customers, from cloud technologies to Blockchain technologies handling sensitive data. These two alone are large sector defining technologies which require businesses to be capable of answering several key questions such as:
1. Do my staff have the correct skills to effectively work with emerging changes?
2. Is my business using the most recent technologies to organise?
3. Have we identified which emerging technologies should be adopted?
4. Do those technologies have the mid-long term benefit required to justify implementation?
5. Are we considering the requirements of the consumer rather than the technological benefit?
Answering questions such as these will bring your business closer to positioning and executing a strategy based on developing technologies, these questions can inform future training as development opportunities are adopted by the business. This is not simply a case of looking for new opportunities to develop, but spotting changes in technology which herald transformations in the way business is conducted. Such changes can affect all areas of a business, from supply chains to marketing, the rate of changes are likely to increase over time and therefore businesses should be prepared to adapt. These changes in technology are often formed of a complex interconnection between multiple innovations, for example cloud technology is possible to an extent by automation. Perhaps emerging technologies is the most interesting of all of the sections within management mesh. Let's explore some of those technologies.
Emerging Technologies that are currently prominent include the aforementioned cloud and Blockchain technologies. Cloud for example is already in use across many major platforms, essentially working as a remote server on which people can store their documents pictures and other files. For businesses cloud storage is helpful for allowing easy access through multiple departments, whilst also acting as outsourcing to otherwise potentially expensive system options. The amount of storage which can be kept for any business is large enough to not cause concern. Additionally this allows remote access to documents and important files.
Cloud is still being developed to full potential, in an age where remote working is useful and businesses are keen to make use of outsourcing options cloud will certainly see more and more success in the future. The service that a Cloud based system provides goes far beyond storage, including the necessary administration, security, and infrastructure requirements needed to securely store sensitive business information whilst enabling remote access. All of this comes at a much lower cost than traditional methods, thereby allowing smaller organisations to scale in ways previously unattainable for them.
According to Information-Age, cloud technologies are in use by 88% of UK businesses as of February 2017, those that use it note that cloud systems are used for video-conferencing, web hosting, data recovery, and office productivity tools. For such businesses it is no surprise that their infrastructure and day to day system uses are becoming more and more reliant on the functioning of cloud systems.
Another emerging technology is Blockchain, which acts as a secure virtual ledger of events, perfect for saving money and paperwork by cutting out middle-men. If you haven’t taken the time to go over Blockchain then we recommend this video to understand why everyone is taking interest in the possibilities it presents.
Blockchain presents unique opportunities for cloud technologies as it expands the capacity for data supply chains through their trusted and verifiable ledger system. Whilst this has not yet happened, it is just one example of where these technologies can lead in the future, in such cases, companies which make use of VeriSM ™ will be best positioned to adapt and make use of these new technology-driven opportunities.
There are many other examples of emerging technologies under development at this moment, perhaps the most disruptive technologies are completely obscure right now but one thing is for certain, once they become commercially viable, the best of them will tear into the market.
In short, VeriSM™ has gleamed the future and has developed a framework to accommodate tech disruptions and integrate existing frameworks and methodologies to best fit the task at hand. What are your thoughts on emerging technologies and VeriSM?
If you're interested in VeriSM™ training courses, then click here for our course offerings available across the UK!