What Is The ITIL Service Value System (SVS)?

Our Senior ITIL® Trainer - Bob Amies reveals 12 secrets you might not have known about the ITIL® Framework. Don't worry, these are the kind of secrets you should share with others!

Do you make these 7 common mistakes when adopting the ITIL® Framework? Our Senior ITIL® Trainer - Bob Amies explains where you might be going wrong with ITIL®.

Have you ever found yourself trying to explain the ITIL® Framework to someone who isn't exactly IT savvy? At Purple Griffon, we love a challenge, so we are going to explain the ITIL® 4 Framework in a way that your colleagues can understand - in 700 words...

Do you want to become a great IT Service Management Professional? Or is your company looking to fill some IT Service Management roles Whatever the case may be, here are nine must-have skills that IT Service Management Professionals need in 2021 and beyond...

How can Artificial Intelligence (AI) be more important than Machine Learning (ML)? Where does Machine Learning sit within AI? Read Dr Andrew Lowe's article and find out...

Does AI keep coming up in your business conversations? But, its execution is put on hold because of certain misconceptions associated with it? In this article, we are going to list some common misconceptions about AI, as well as the reasons why you should...

​The cultural movement, DevOps, has spread far and wide in the IT community and can no longer be confined to just Software Development. If you want to get to know DevOps a little bit better, this article will give you the answers to fourteen questions you...

The ITIL® 4 Foundation examination is one of the most important exams you will take in your IT Service Management career. ​It sounds pretty scary, doesn't it? This article will list the five main reasons why you could fail the ITIL® 4 Foundation exam.