VeriSM​™ Essentials Online (60 Days) Training Course

The VeriSM Essentials Online Training Course Will Help You Become VeriSM Certified In Only 60 Days!

Proctored Exam
60 Days Access
£376 (Excl. VAT)€432 (Excl. VAT)$470 (Excl. VAT)


Do you want to learn everything about the VeriSM model? Or would you like to earn some industry-recognised qualifications from home?

This VeriSM Essentials online training course will give you a basic understanding of Service Management, culture and organisational structure using the VeriSM™ model.

Purple Griffon's VeriSM Essentials online course will help you to become VeriSM certified from the comfort of your very own home or office at your own pace.

If you have any questions about purchasing this VeriSM online training package or would like some tips about learning from home, then you can have a chat with one of our friendly course advisors on +44 (0)1539 736 828 or email and they will be able to help you straight away

Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

The VeriSM Essentials syllabus is below:

Lesson 1: Organisational context & Governance

Lesson 2: Digital Transformation

Lesson 3: Service Culture

Lesson 4: Organisational Structure

Lesson 5: Teams

Lesson 6: Service Provider Challenges

Lesson 7: Organisational Change Principles

Lesson 8: Introduction To The VeriSM Model

Lesson 9: The VeriSM Model Part 1 Define

Lesson 10: The VeriSM Model Part 2 Produce

Lesson 11: The VeriSM Model Part 3 Provide

Lesson 12: The VeriSM Model Part 4 Respond

Lesson 13: Exam Preparation


The VeriSM Essentials online training course contains 13 easy to absorb lessons to help you understand service management basics in the digital age using the VeriSM model.

About the Course

The VeriSM Essentials e-learning module includes 14 hours of study over a period that best suits you and the flexibility of on-demand learning allows you to learn at the times you’re available.

Who Should Attend

This VeriSM online training course is aimed at anyone who works with (or wants to work with) products and services enabled by technology.

It’s an ideal entry level for those wanting to work in IT, service management or with digital services.

VeriSM is also suitable for any managers, teams or staff who are involved in delivering value to customers through the development, delivery and promotion of services, even if they are not IT professionals.

Materials Provided

This VeriSM Essentials online training course includes:

  • VeriSM Videos
  • VeriSM Quizzes
  • VeriSM Exercises
  • VeriSM Study Guides
  • The Official VeriSM Essentials Syllabus
  • VeriSM Essentials Sample Exam

The duration time will start as soon as you access your online learning portal, or after 28 days - whichever is sooner.

Organisational Benefits

What are the organisational benefits of the VeriSM Essentials online training course?

  • Bring your staff and organisation up to date with the latest in IT Service Management Best Practice
  • Better alignment with business needs
  • Efficiency savings

Individual Benefits

What are the personal benefits of the VeriSM Essentials online training course?

  • Understand the VeriSM approach
  • Improve your career prospects
  • Get the very latest skills

Technical Requirements


  • Screen Resolution: 1020 x 768 or above
  • Network/Internet Connection: 4Mb (megabits) or above
  • Windows XP or higher
  • Microsoft Internet Explorer 6+
  • Firefox 3+
  • Safari 4+


  • Screen resolution: 1020 x 768 or above
  • Network/Internet connection: 4Mb (megabits) or above
  • Mac OS X 10 or higher
  • Firefox 3+
  • Safari 4+

Purple Griffon advise you that you use the Firefox Web Browser for the best educational experience and have compatible speakers or headphones.

Please Note: You will be required to have some form of photo ID (passport, government ID or equivalent) for the examination. If the examination includes a document to be printed, then please ensure that you have a printer in the room where you will be sitting the exam. Some examination institutes will ask you to have a small mirror or reflective surface and the proctor will request that you hold this up to show there is nothing attached to the webcam or even the laptop itself. Also, Adobe Flash Player and Shockwave must also be installed on your desktop or laptop prior to the examination.

For a successful VeriSM Essentials online exam, you will need:

Web Camera 640×480 resolution 1280×720 resolution
PC Users Windows XP Windows 7
Mac Users Mac OS X or higher Mac OS X 10.7 Lion
Internet Download Speed .768 Mbps 1.5Mbps
Internet Upload Speed .384 Mbps 1.5Mbps
RAM 1024MB 2GB


There are no entry level requirements for the VeriSM Essentials training course and it does not require any existing knowledge of the VeriSM model.


There is no formal prereading or precourse work associated with the VeriSM Essentials online course.

Exam Overview

VeriSM Essentials Online Exam

  • Exam Duration: 30 Minutes
  • Exam Format: Closed Book, Multiple Choice Questions
  • Exam Delivery: Online, Webcam Proctored
  • Exam Pass Mark: 65% (13/20 Questions)

The examination must be taken within 3 months of course completion, however we strongly suggest you take the exam within two weeks of course completion to give yourself the best possible chance of success.

Exam Type

Proctored Exam

Professional Development Units - PDU's

There are no Professional Qualification Credits associated with the VeriSM Essentials online training package.


VeriSM Essentials Certificate

Next Steps

The new ITIL 4 release builds on the content from the ITIL V3 Framework and brings ITIL into the digital age.

The ITIL4 online training courses will include more practical guidance to help your organisation to tailor your own ITSM strategy, which will help you to adapt to the increasingly complex modern service environment.

The ITIL 4 online courses will also help you to focus on concepts like value, outcomes, costs and risks, as well as a very strong focus on continual service improvement.

Some of the core ideas from the current ITIL versions like Incident Management, Change Management and Problem Management still exist in the ITIL 4 Framework, but ITIL 4 gives a way more holistic view.

Purple Griffon offer the following easy and affordable ITIL 4 online training courses, where you can become certified from the comfort of your own home or office:

Start your ITIL 4 journey today and your brand new ITIL 4 qualification could be earned online in just 30 or 60 days!


The VeriSM Essentials certification is a stand alone training course, but you can later take VeriSM Plus to become VeriSM Foundation certified.