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The role of the Service Delivery Manager has been around for decades. Over this period with changes to technology and the way services are delivered, changing customer relationships and expectations the role has obviously grown in complexity and responsibility. Until now there has been little to no formal training for the Service Delivery Manager. The Service Delivery Manager Workshop was created to fill the needs of SDMs working in a wide range of organisations.
Our IT Service Delivery Manager Workshop is based upon a mixed set of generic SDM roles and responsibilities, which will obviously vary from organisation to organisation. The workshop is suitable for those working in Managed Service Providers with commercial customers and also those working in internal IT teams with internal and external customers, also not for profit organisations.The workshop covers all of the basic SDM skills and competencies plus all of the add-ons.
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Our experienced tutors will identify all of your individual learning objectives and ensure that they are addressed over the Workshop. The Workshop is based upon a set of generic SDM role, which will vary from organisation to organisation.
As a minimum these key topics that will be covered in our IT Service Delivery Manager Workshop:
Our 2-day facilitated IT Service Delivery Manager Workshop will cover all aspects of IT Service Delivery Management from how to get started to more advanced techniques to address ever growing challenges of ever increasing service complexity, breadth of integration and customer demand.
This Workshop will also take you from understanding your customers need to actual service delivery and on-going support. We will cover current 'Best Practice' frameworks and methodologies and also key communication and negotiation skills and techniques. We can also tailor the Workshop for individual organisational needs and run as an on-site training course.
The Workshop will be fairly free flowing with lots of opportunity to discuss merits and challenges of being a Service Delivery Manager and it is also an ideal opportunity to network with other Service Delivery Managers and share experiences.
The Workshop is suitable for anyone currently working as a Service Delivery Manager, supervising a number of Service Delivery Managers or anyone aspiring to move into a Service Delivery Manager role. Those wanting to improve their general SDM skills and capabilities will also find this 2 day Workshop extremely useful.
A full set of materials will be provided for this workshop including:
There are no prerequisites required to attend this workshop, however an understanding of basic IT terminology and current IT 'Best Practice' would be an advantage.
There is currently no pre-reading required to attend this Workshop
There is currently no exam associated with this Workshop
No PDUs or Credits are currently applied to attendance of the Service Delivery Manager Workshop.
If attending this Service Delivery Manager Workshop has sparked your interest in formal training we can suggest you attend:
The BCS Specialist Certificate In Business Relationship Management
Purple Griffon offer a huge range of courses to enhance and develop you skills and knowledge as part of your continual professional development.
This 2-day Service Delivery Manager Workshop will equip you with the core skills and competencies and confidence to become an effective and efficient Service Delivery Manager.