IT Service reporting is a key aspect of managing your IT Services. It is an opportunity to demonstrate that targets are being hit, or where services are not being hit what is being done to ensure that they will be hit in the future.
Often IT Service Reporting is implemented as an after thought to a Service Review meeting, and not seen as an opportunity to increase customer satisfaction and manage their expectations. Why not take full advantage of this opportunity to communicate with your customers
As a minimum these Key topics that will be covered in the workshop:
This 2 day facilitated workshop will cover all aspects of IT Service Reporting from how to get started to more advanced techniques to address ever growing challenges of growing service complexity, breadth of integration and customer demand.
The Workshop will be fairly free flowing with lots of opportunity to discuss merits and challenges of reporting
Anyone wanting to improve their IT Service Reporting capabilities will find this 2 day workshop extremley useful
Full workshop materials will be provided including folder and hand-outs.
Producing IT Service Reports are key to managing Customer satisfaction by showing them that Service Targets are being met, or what is happening to ensure that they are met in the future
Being an expert in Service Reporting will certainly enhance your career prospects as a Service Level Manager or Business Relationship Manager.
There are no specific requirements to attending this workshop other than a desire to want to improve your organisations IT Service Reporting capabilities.
None required
There is no formal exam.
None allocated at present
TBA
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