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ITIL® 4 Managing Professional Transition - MPT Online (180 Days) Training Course

Enables You To Transition From ITIL® V3 To ITIL® 4

Proctored Exam
180 Days Access
£986 (Excl. VAT)€1134 (Excl. VAT)$1233 (Excl. VAT)

Overview

Please Note: The ITIL® 4 Managing Professional Transition Module exam (including resits) must be completed by 30th September 2022 as they will cease to be available after this date.

Following the successful launch of ITIL® 4, with the higher modules from the Managing Professional and Strategic Leader streams establishing themselves in the market - AXELOS has taken the decision to stop offering the previous version of the World’s leading certification in IT Service Management, ITIL® V3, by the end of 2021.

There will be a phased approach to discontinuing the Foundation and Intermediate examinations to allow you enough time to complete your ITIL® V3 Intermediate level certifications, so you can accumulate enough credits to qualify for the Transition examination.

Please Note: The confirmed timings are as follows:

• ITIL® V3 Foundation – discontinued as of 01 July 2021
• ITIL® V3 Intermediates – discontinued as of 01 January 2022
• ITIL® MALC - discontinued as of 01 January 2022
• ITIL® 4 Managing Professional Transition - discontinued as of 30 September 2022

Do you want a career in IT Service Management (ITSM)? Or would you like to earn some industry-recognised qualifications from home?

Our ITIL® 4 Managing Professional Transition Module Online (180 Days) training course is perfect if you are looking to update your ITIL® V3 Expert qualification to the brand new ITIL® 4 qualifications.

Our ITIL® 4 Managing Professional Transition Module Online (180 Days) training course will introduce you to the key changes that have been introduced or amended in ITIL® 4.

Purple Griffon has created a series of free one-hour overviews for each ITIL® 4 training course, which explains what the training course covers and provides insight into the format and content.

If you are already certified in ITIL® V3 but haven't transitioned yet, our videos may give you extra motivation to update to the new certification level.

ITIL® 4 Foundation Webinar
ITIL® 4 Managing Professional Transition Module Webinar
ITIL® 4 Specialist: Create, Deliver & Support Webinar
ITIL® 4 Specialist: Drive Stakeholder Value Webinar
ITIL® 4 Strategist: Direct, Plan & Improve Webinar
ITIL® 4 Specialist: High Velocity IT Webinar
ITIL® 4 Leader: Digital & IT Strategy Webinar

Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Syllabus

Our ITIL® 4 Managing Professional Transition Module Online (180 Days) syllabus is below:

From The ITIL® 4 Foundation Module:

• Understand the key concepts of service management
• Understand how the ITIL® guiding principles can help an organisation adopt and adapt service management
• Understand the four dimensions of service management
• Understand the purpose and components of the ITIL® service value system
• Understand the activities of the service value chain, and how they interconnect

    From The ITIL® 4 Specialist Create, Deliver & Support Module:

    • Understand how to plan and build a service value stream to create, deliver, and support services
    • Know how relevant ITIL® practices contribute to the creation, delivery and support across the SVS and Value streams
    • Know how to create, deliver and support services

      From The ITIL® 4 Specialist High Velocity IT Module:

      • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
      • Understand the digital product lifecycle in terms of the ITIL® ‘operating model’
      • Understand the importance of the ITIL® Guiding Principles and other fundamental concepts for delivering high velocity IT

        From the ITIL® 4 Specialist Drive Stakeholder Value Module:

        • Understand how customer journeys are designed
        • Know how to foster stakeholder relationships
        • Know how to shape demand and define service offerings
        • Know how to onboard and offboard customers and users
        • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
        • Know how to realise and validate service value

          From The ITIL® 4 Strategist Direct Plan & Improve Module:

          • Understand the scope and activities relevant to Direct and plan
          • Understand the role of GRC and how to integrate the principles and methods into the service value system
          • Understand and know how to use the key principles and methods of organisational change management to direction, planning and improvement

            Learning Outcomes

            Our ITIL® 4 Managing Professional Transition Module Online (180 Days) training course will only be available until it is withdrawn in July 2022.

            Who Should Attend

            You will be eligible to start the ITIL® 4 Managing Professional Transition Module Online (180 Days) training course if you have passed the ITIL® V3 MALC examination (ITIL® V3 Expert) or you are ready to take ITIL® V3 MALC (you hold 17 credits from the previous versions of ITIL®).

            What's Included

            The ITIL® 4 Managing Professional Transition Module Online (180 Days) training course includes:

            • ITIL® 4 Quizzes
            • ITIL® 4 Exercises
            • ITIL® 4 Study Guides
            • The Official ITIL® 4 Managing Professional Syllabus
            • ITIL® 4 Managing Professional Sample Exam
            • ITIL® 4 Managing Professional Proctored Exam

            The duration time will start as soon as you access your online learning portal, or after 28 days - whichever is sooner.

            Technical Requirements

            WINDOWS

            • Screen Resolution: 1020 x 768 or above
            • Network/Internet Connection: 4Mb (megabits) or above
            • Windows XP or higher
            • Microsoft Internet Explorer 6+
            • Firefox 3+
            • Safari 4+

            MAC

            • Screen resolution: 1020 x 768 or above
            • Network/Internet connection: 4Mb (megabits) or above
            • Mac OS X 10 or higher
            • Firefox 3+
            • Safari 4+

            Purple Griffon advise you that you use the Firefox Web Browser for the best educational experience and have compatible speakers or headphones.

            Please Note: You will be required to have some form of photo ID (passport, government ID or equivalent) for the examination. If the examination includes a document to be printed, then please ensure that you have a printer in the room where you will be sitting the exam. Some examination institutes will ask you to have a small mirror or reflective surface and the proctor will request that you hold this up to show there is nothing attached to the webcam or even the laptop itself. Also, Adobe Flash Player and Shockwave must also be installed on your desktop or laptop prior to the examination.

            For a successful ITIL® 4 Managing Professional Transition Module online exam, you will need:

            MINIMUM RECOMMENDED
            Web Camera 640×480 resolution 1280×720 resolution
            PC Users Windows XP Windows 7
            Mac Users Mac OS X or higher Mac OS X 10.7 Lion
            Internet Download Speed .768 Mbps 1.5Mbps
            Internet Upload Speed .384 Mbps 1.5Mbps
            RAM 1024MB 2GB

            Entry-Level Requirements

            If you hold credits from ITIL® V3 Practitioner or any of the ITIL® V3 Intermediate/MALC modules, then you will benefit from this transition module for ITIL® 4 Managing Professional.

            In order to be eligible for this module, then you should hold any of the following:

            • ITIL® V3 Expert Certificate
            • A minimum of 17 credits from previous ITIL® qualifications
            • ITIL® 4 Foundation and 15 credits from the ITIL® V3 credit system

            Recommended Reading

            There is no official prereading or precourse work prior to starting our ITIL® 4 Managing Professional Transition Module Online (180 Days) training course, but you may find that revision of your ITIL® 4 Foundation level material could be helpful and reenforce your level of ITIL® knowledge.

            Exam Information

            ITIL® 4 Managing Professional Transition Module Online Exam

            • Exam Duration: 60 Minutes
            • Exam Format: Closed Book, Multiple Choice Questions
            • Exam Delivery: Online, Webcam Proctored
            • Exam Pass Mark: 65% (26/40 Questions)

            Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

            Your Identification Document (ID):

            On the day of your exam, your Proctor will verify your ID. You are responsible for ensuring the ID used to register and take your exam is valid and acceptable. On your exam day, if you do not present valid and acceptable ID, or the First/Middle Name(s) and Last Name of your ID do not exactly match the name you used to register for your exam, you will not be allowed to test and will not be entitled to a refund. You will, however, be able to re-book your exam following the standard exam booking process. Your ID must:

            • Be current and valid – ID containing dates that have expired are not allowed.
            • Be an original, not a photocopy.
            • Include a recognizable photo of you.
            • Match the information you gave when you booked your online exam.
            • Be a government-issued national/state/province identity card that is recognized by the country in which you are a citizen or permanent resident.
            • Contain your Birthdate/Year.
            • Contain your First/Middle Name(s) and Last Name in English (Latin) characters.

            Please Note: Electronic IDs will not be accepted.

            Exam Type

            Proctored Exam

            Qualifications

            ITIL® 4 Managing Professional Certificate

            What's Next

            Once you have completed our ITIL® 4 Managing Professional Transition Module Online (180 Days) training course, then you might want to decide to increase your knowledge and work towards the ITIL® 4 Master certification.

            Additional Information

            Our ITIL® 4 Managing Professional Transition Module Online (180 Days) training course is the easy to convert from ITIL® V3 Expert to ITIL® 4 qualification.

            Frequently Asked Questions

            Our ITIL® 4 Managing Professional Transition Module (MPT) online training course will allow holders of the previous iteration of ITIL® the opportunity for a straightforward transition to ITIL® 4 in order to achieve ITIL® 4 Managing Professional (MP) status.

            If you are ITIL® V3 Expert or hold 17 credits from the ITIL® V3 credit scheme, then you are eligible to take our ITIL® 4 Managing Professional Transition (MPT) training course.

            ITIL® 4 still has most of the core elements of ITIL® V3, and existing guidance will be recognisable in parts of ITIL® 4, however the are no direct like-for-like modules between the two existing ITIL® certification schemes.

            To be eligible to take the ITIL® 4 Managing Professional Transition (MPT) module, you should hold the ITIL® Expert (V3) certificate, a minimum of 17 credits from the Foundation & Intermediate/Practitioner modules or ITIL® 4 Foundation and 15 credits from the ITIL® V3 credit scheme.

            The ITIL® 4 Managing Professional Transition (MPT) proctored examination is taken over ninety minutes and comprises of forty multiple-choice questions. In order to get your ITIL® 4 Managing Professional (MP) certificate, you must score 70% or 28/40 to pass the exam. With Purple Griffon, sitting your ITIL® 4 Managing Professional Transition (MPT) exam is now easier than ever.

            No, there is no expiry date on the ITIL® 4 Managing Professional (MP) certification and it is valid for life, however newer versions of ITIL® may be released in the future.

            The ITIL® 4 Managing Professional Transition (MPT) proctored examination is a closed book examination with no notes.

            The ITIL® 4 Managing Professional Transition (MPT) exam can be taken in English, German and Japanese.

            Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

            If you are preparing to take, or are registered to take an online exam with live invigilation, please take the time to read the PeopleCert Identification Policy.

            The ITIL® 4 Managing Professional (MP) certification is governed and maintained by PeopleCert. PeopleCert delivers exams in more than 200 countries, in 25 languages, through its state-of-the-art assessment technology.

            The cost to re-sit your ITIL® 4 Managing Professional Transition (MPT) exam is £295 + VAT - it does not include another copy of the official core guidance as you should still have it from your original exam. The Take2 re-sit exam option is also available for £50 + VAT, which allows you to retake an unsuccessful exam at a fixed, attractive rate, for a fraction of the cost. The Take2 re-sit exam option must be added at the point of booking your training course and / or exam, and if you would like to use this option, you must confirm this with your Account Manager. Please click here to find out more information about the PeopleCert Take2 re-sit exam option.

            As you may be aware PeopleCert originally stated that the ITIL® 4 Managing Professional Transition (MPT) exam would be discontinued as of 01 July 2022. However, they have now made the decision to extend the discontinuation date until 30 September 2022. Following this announcement, we need to make you aware that you must sit your ITIL® 4 Managing Professional Transition (MPT) exam before the 30 September 2022, whether it's your first exam or a re-sit.

            ITIL® 4 Managing Professional (MP) is the equivalent of the ITIL® V3 Expert. To reach ITIL® 4 Managing Professional (MP) status, you must successfully complete the following four modules: ITIL® 4 Specialist Create, Deliver & Support - CDS Online (180 Days), ITIL® 4 Specialist Drive Stakeholder Value - DSV Online (180 Days), ITIL® 4 Specialist High Velocity IT - HVIT Online (180 Days) and ITIL® 4 Strategist Direct, Plan & Improve - DPI Online (180 Days).

            After you have completed the ITIL® 4 Managing Professional Transition (MPT) training course, the next step you can take is the ITIL® 4 Leader Digital & IT Strategy (DITS) certification training course, which will accredit you as ITIL® 4 Strategic Leader (SL).

            You will have access to our ITIL® 4 Managing Professional Transition (MPT) online training course for 180 days from first-login to our training portal. If you would like your access to be extended, there might be some costs involved.

            IT Service Management (ITSM) refers to the activities involved in implementing, managing, and delivering the lifecycle of IT services. ITSM is used to make sure the right mix of people, processes, and technology is in place to provide business value. IT Service Management doesn't just help with solving day-to-day issues. It can increase value and cost efficiency and reduce the impact of incidents on the business. IT Service Management is the art of making businesses run.

            ITIL® is used by millions of professionals all around the World, and ITIL® has been adopted by thousands of organisations, such as NASA, Microsoft, and HSBC. ITIL® is a set of practices, which focus on aligning IT services with the needs of the business. ITIL® provides comprehensive and practice guidance to establish a service management system. The ITIL® Framework will help businesses and professionals get optimal value from IT and digital services. The main focus of ITIL® is to maximise value to customers by aligning IT resources with business needs.

            ITIL® 4 is the latest version of the ITIL® Framework, which was released in February 2019. ITIL® 4 is highly value-centric and focuses on bringing different stakeholders in the organisation together to create value for the customer. With new frameworks growing in popularity, such as SIAM™ and VeriSM™, the previous version of ITIL® (ITIL® V3) had to step up its game and improve the way it dealt with challenges brought on by digital disruption. ITIL® 4, the current version of ITIL®, takes all of the best parts from ITIL® V3 and creates a framework that focuses on delivering tailor-made solutions for organisations through "practices" instead of "processes." Also, Agile, DevOps, and Digital Transformation all play a role in the new ITIL® 4 Framework. The key elements of ITIL® 4 are the four dimensions, the guiding principles, the move from processes (ITIL® V3) to practices (ITIL® 4), and the service value system.