ITIL® Release, Control & Validation Online (90 Days) Training Course

Enables You To Plan And Deploy Changes Into Production

Proctored Exam
90 Days Access
£719 (Excl. VAT)€827 (Excl. VAT)$899 (Excl. VAT)

Introduction

Our ITIL® Release, Control and Validation course is one of the four ITIL® Capability courses that builds on the knowledge gained from the ITIL® Foundation Certificate. Capability phases are for those who wish to gain a deeper level of understanding of the ITIL® processes and roles, how they are implemented and interact.


Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

  • Introduction to Release, Control and Validation
  • Release, Control and Validation Processes:
    • Change Management
    • Service Validation and Testing
    • Release and Deployment Management
    • Request Fulfilment Change Evaluation
    • Knowledge Management
  • Release, Control and Validation roles and responsibilities
  • Technology and implementation considerations
  • Preparing for the exam

Description

Our Release, Control and Validation course covers principles and processes that allow you to manage the implementation of new or changed services, and handle requests for access to them.

It will also take you through an explanation of these fundamentals and show how they drive the need for ensuring that during the transitional activities all aspects of the service and its requirements are considered and managed in a controlled fashion.

About the Course

Our ITIL® Release, Control and Validation course contains 11 easy to absorb lessons covering ITIL® terminology, structure, concepts and processes.

Who Should Attend

  • Are an individual who requires a detailed understanding of the Release, Control and Validation processes and how they may be used to enhance the quality of IT service support within an organisation.
  • Are an IT professional working within an organisation that has adopted and adapted ITIL® but needs to be informed about and thereafter contribute to an on-going service improvement programme.
  • Individuals seeking progress through the ITIL® qualifications towards achieving the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite.
  • Are in one of the following IT professions or areas:
    • Release Manager
    • Security Administrator
    • IT Operations Manager
    • Database Administrator
    • Security Manager

Materials Provided

ITIL® Release, Control & Validation Online (90 Days) Includes:

  • Videos
  • Quizzes
  • Exercises
  • Study guides
  • Official Syllabus
  • Sample exam

Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.

Organisational Benefits

Service Transition is the phase of the ITIL® Lifecycle responsible for the transitioning of new or changed services into the live environment.

Many organisations deliver significant change through formal projects, and the failure to ensure that projects address the full Service Management and operational requirements as well as the functional requirements can be a costly, or even fatal, mistake to an organisation.

Service Transition ensures that the transition processes are streamlined, effective and efficient, so that the risk of delay of deploying solutions into the live environment is minimised.

Individual Benefits

You will gain an understanding on how Release, Control and Validation forms the core of the Service Transition stage of the ITIL® Lifecycle, and works to try and ensure only beneficial changes are introduced into the production environment, in a controlled fashion.

It will also become apparent from the training that service transition needs to ensure that all requirements for the service are considered during the build/test/deployment phase, including people, (both the business and IT), processes, measurements and metrics, knowledge, tools etc. If we are to create the expected and required organisational value.

By having a better understanding of the best-practice framework, and in this particular course, Release, Control and Validation, it will enable you to identify areas for improvement back at the workplace, and allow you to develop your current role further, and help you do your job better.The reward being advancement within your company and a potential to increase your salary!

Technical Requirements

WINDOWS

  • Screen Resolution: 1020 x 768 or above
  • Network/Internet Connection: 4Mb (megabits) or above
  • Windows XP or higher
  • Microsoft Internet Explorer 6+
  • Firefox 3+
  • Safari 4+

MAC

  • Screen resolution: 1020 x 768 or above
  • Network/Internet connection: 4Mb (megabits) or above
  • Mac OS X 10 or higher
  • Firefox 3+
  • Safari 4+

Adobe Flash Player 10+

Compatible speakers/headphones.

We suggest the use of the Firefox web browser for the best educational experience.

To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.

You will also need administrator rights to install the software that will be used to monitor the exam session.

You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.

Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.

For a successful exam, you will need:

MINIMUMRECOMMENDED
Web Camera 640×480 resolution 1280×720 resolution
PC Users Windows XP Windows 7
Mac Users Mac OS X or higher Mac OS X 10.7 Lion
Internet Download Speed .768 Mbps 1.5Mbps
Internet Upload Speed .384 Mbps 1.5Mbps
RAM 1024MB 2GB

Acceptable browsers are:

Google Chrome
Mozilla Firefox
Safari
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.

Prerequisites

You are required to have completed the ITIL® Foundation (V3 or 2011 edition) Certificate in IT Service Management.

Please Note: Axelos requires evidence of this certificate. In order to book the online course and exam you must provide an e-copy of your ITIL® Foundation Certificate - Please ensure you forward this to your Account Manager so we are able to order your online course and examination without delay.

Prereading

It is not compulsory but it is recommended that you purchase the following volumes:

  • ITIL® Service Strategy
  • ITIL® Service Design
  • ITIL® Service Transition
  • ITIL® Service Operation
  • ITIL® Continual Service Improvement

The latest ITIL® Core Volumes can be purchased through Purple Griffon for £85 per volume or £299 for the complete set of 5 volumes.

Exam Overview

Exam Duration: 90 minutes

Exam Format: Closed book, multiple choice

Exam Delivery: Online, webcam proctored.

Exam Pass Mark: 70% (28/40 marks across 8 questions)

Exam Value: 4 ITIL® credits

Exam Type

Proctored Exam

Professional Development Units - PDU's

Our ITIL® Release, Control & Validation course provides you with 4 Credits towards the ITIL® Expert Qualification.

Qualifications

ITIL® Release, Control & Validation Certificate

Next Steps

Contact one of our helpful Account Managers who will be able to assist you in deciding your next steps – whether this is sitting another Lifecycle course or a Capability or Specialist course.

Conclusion

By achieving a pass mark in the ITIL® Release, Control and Validation exam, you will be awarded 4 points towards your ITIL® Credit Score, with a total of 22 points being required in order to be awarded the ITIL® Expert certification.