Following the successful launch of ITIL® 4, with the higher modules from the Managing Professional and Strategic Leader streams establishing themselves in the market - AXELOS has taken the decision to stop offering the previous version of the World’s leading certification in IT Service Management, ITIL V3, by the end of 2021.
There will be a phased approach to discontinuing the Foundation and Intermediate examinations to allow you enough time to complete your ITIL V3 Intermediate level certifications, so you can accumulate enough credits to qualify for the Transition examination.
Please Note: The confirmed timings are as follows:
Our ITIL® Service Operation course focuses on how to deliver value to customers and users by managing the operation of services. Our online course will help you to understand the processes and functions needed to keep IT services up and running in the most efficient manner, including Incident, Problem and Event Management.
Our ITIL® Service Operation course is one of the five Lifecycle phase courses that builds on the knowledge gained from the ITIL® Foundation Certificate.
Our ITIL® Service Operation course also explains how operations staff should be involved in processes which have their home in other parts of the Service Management Lifecycle, such as Service Level Management.
Our ITIL® Service Operation course contains 11 easy to absorb lessons covering ITIL® terminology, structure, concepts and processes.
ITIL® Service Operation Online (90 Days) Includes:
Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.
Through understanding Service Operation, the IT teams can deliver a consistently high standard in the running of IT Services. From the customer's point of view, that means they are able to completely rely on the IT services to help them achieve their desired results. From the IT team's perspective, consistently good service delivery means less fire-fighting leading to the ability to take a more proactive approach to service delivery.
You will gain an understanding of how to be a more effective – and therefore more valued - team member through the use and understanding of Service Operation processes. Medium to long term you may gain other benefits such as a promotion within your own organisation or other opportunities to advance your career!
WINDOWS
MAC
Adobe Flash Player 10+
Compatible speakers/headphones.
We suggest the use of the Firefox web browser for the best educational experience.
To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.
You will also need administrator rights to install the software that will be used to monitor the exam session.
You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.
Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.
For a successful exam, you will need:
| MINIMUM | RECOMMENDED | |
| Web Camera | 640×480 resolution | 1280×720 resolution |
| PC Users | Windows XP | Windows 7 |
| Mac Users | Mac OS X or higher | Mac OS X 10.7 Lion |
| Internet Download Speed | .768 Mbps | 1.5Mbps |
| Internet Upload Speed | .384 Mbps | 1.5Mbps |
| RAM | 1024MB | 2GB |
Acceptable browsers are:
Google Chrome
Mozilla Firefox
Safari
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.
You are required to have completed the ITIL® Foundation (V3 or 2011 edition) Certificate in IT Service Management.
Please Note: Axelos requires evidence of this certificate. In order to book the online course and exam you must provide an e-copy of your ITIL® Foundation Certificate - Please ensure you forward this to your Account Manager so we are able to order your online course and examination without delay.
It is not compulsory but it is recommended that you purchase the following volumes:
The latest ITIL® Core Volumes can be purchased through Purple Griffon for £85 per volume or £299 for the complete set of 5 volumes.
Exam Duration: 90 minutes
Exam Format: Closed book, multiple choice
Exam Delivery: Online, webcam proctored
Exam Pass Mark: 70% (28/40 marks across 8 questions)
Exam Value: 3 ITIL® credits
Proctored Exam
Our ITIL® Service Operation course provides you with 3 Credits towards the ITIL® Expert qualification.
ITIL® Service Operation Certificate
By achieving a pass mark in the ITIL® Service Operation exam, you will be awarded 3 points towards your ITIL® Credit Score, with a total of 22 points being required in order to be awarded the ITIL® Expert certification.
