ITIL® Service Transition Online (150 Days) Training Course

Responsible For Coordinating A New Or Changed Service

Proctored Exam
150 Days Access
£703 (Excl. VAT)€808 (Excl. VAT)$879 (Excl. VAT)

Introduction

Our ITIL® Service Transition course is one of the five Lifecycle phase courses that builds on the knowledge gained from the ITIL® Foundation Certificate.

Our ITIL® Service Transition course focuses on managing transitions of services and processes to ensure that the maximum benefits are delivered to the target organisations. It also covers the importance of understanding how transitions can affect people and how to manage them though changes to a successful conclusion.

Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

  • Introduction to Service Transition
  • Service Transition Principles
  • Service Transition Processes:
    • Transition Planning and Support
    • Change Management
    • Service Asset and Configuration Management
    • Release and Deployment Management
    • Service Validation and Testing
    • Change Evaluation
    • Knowledge Management
  • Organising for Service Transition
  • Technology considerations
  • Implementing Service Transition
  • Challenges, critical success factors and risks
  • Preparing for the exam
    • Managing people through Service Transitions

    Description

    Our ITIL® Service Transition course will also help you to understand the issues around controlling the building, testing and implementation of changes to services – and why it is important to do so.

    You'll also find out how Service Transition processes can apply throughout the Service Management Lifecycle, for example how Knowledge Management can underpin decisions in both Strategy and Operations.

    About the Course

    Our ITIL® Service Transition course contains 18 easy to absorb lessons covering ITIL® terminology, structure, concepts and processes.

    Who Should Attend

    • If you wish to have a better understanding of the business fundamentals that drive the need for IT services, particularly Service and Business Managers, and those responsible for managing change
    • Require a detailed understanding of the ITIL® Service Transition phase of the ITIL® core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
    • Are an IT professional working within or about to enter a Service Transition environment and requiring a detailed understanding of the processes, functions and activities involved
    • Are an individual seeking the ITIL® Expert in IT Service Management for which this qualification is one of the prerequisite modules
    • Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite

    Are in one of the following IT professions or areas:

    • Configuration Manager
    • Change Manager

    Materials Provided

    ITIL® Service Transition Online (150 Days) Includes:

    • Videos
    • Quizzes
    • Exercises
    • Study guides
    • Official Syllabus
    • Sample exam

    Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.

    Organisational Benefits

    Through understanding Service Transition, the IT teams can more successfully handle higher volumes of change. From the customer's point of view, that results in a greater percentage of IT changes delivering the desired improvements without unnecessary disruption. From the IT team's viewpoint, it means an increased level of trust from the customers and users.

    Individual Benefits

    You will gain an understanding on how to control changes to the IT services with the appropriate level of flexibility. This will lead to great confidence in your own abilities and hence better job satisfaction. You may gain other benefits such as increased promotion within your own organisation along with a potential to increase your salary!

    Technical Requirements

    WINDOWS

    • Screen Resolution: 1020 x 768 or above
    • Network/Internet Connection: 4Mb (megabits) or above
    • Windows XP or higher
    • Microsoft Internet Explorer 6+
    • Firefox 3+
    • Safari 4+

    MAC

    • Screen resolution: 1020 x 768 or above
    • Network/Internet connection: 4Mb (megabits) or above
    • Mac OS X 10 or higher
    • Firefox 3+
    • Safari 4+

    Adobe Flash Player 10+

    Compatible speakers/headphones.

    We suggest the use of the Firefox web browser for the best educational experience.

    To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.

    You will also need administrator rights to install the software that will be used to monitor the exam session.

    You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.

    Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.

    For a successful exam, you will need:

    MINIMUMRECOMMENDED
    Web Camera 640×480 resolution 1280×720 resolution
    PC Users Windows XP Windows 7
    Mac Users Mac OS X or higher Mac OS X 10.7 Lion
    Internet Download Speed .768 Mbps 1.5Mbps
    Internet Upload Speed .384 Mbps 1.5Mbps
    RAM 1024MB 2GB

    Acceptable browsers are:

    Google Chrome
    Mozilla Firefox
    Safari
    Internet Explorer 7, 8, 9, 10
    Adobe Flash Player and Shockwave must also be installed before you begin the exam.

    Prerequisites

    You are required to have completed the ITIL® Foundation (V3 or 2011 edition) Certificate in IT Service Management.

    Please Note: Axelos requires evidence of this certificate. In order to book the online course and exam you must provide an e-copy of your ITIL® Foundation Certificate - Please ensure you forward this to your Account Manager so we are able to order your online course and examination without delay.

    Prereading

    It is not compulsory but it is recommended that you purchase the following volumes:

    • ITIL® Service Strategy
    • ITIL® Service Design
    • ITIL® Service Transition
    • ITIL® Service Operation
    • ITIL® Continual Service Improvement

    The latest ITIL® Core Volumes can be purchased through Purple Griffon for £85 per volume or £299 for the complete set of 5 volumes.

    Exam Overview

    Exam Duration: 90 minutes

    Exam Format: Closed book, multiple choice

    Exam Delivery: Online, webcam proctored.

    Exam Pass Mark: 70% (28/40 marks across 8 questions)

    Exam Value: 3 ITIL® credits

    Exam Type

    Proctored Exam

    Professional Development Units - PDU's

    Our ITIL® Service Transition course provides you with 3 Credits towards the ITIL® Expert Qualification.

    Qualifications

    ITIL® Service Transition Certificate

    Next Steps

    Contact one of our helpful Account Managers who will be able to assist you in deciding your next steps – whether this is sitting another Lifecycle course or a Capability or Specialist course.

    Conclusion

    By achieving a pass mark in the ITIL® Service Transition exam, you will be awarded 3 points towards your ITIL® Credit Score, with a total of 22 points being required in order to be awarded the ITIL® Expert certification.