ITIL® 4 Foundation Training Course

ITIL 4 Foundation Is The Brand New Introduction To The ITIL Framework


Do you want to learn more about the new ITIL® 4 training certification scheme? We recently recorded a free 1-hour online ITIL® 4 Foundation Overview Webinar.

The session was delivered by our CEO & Lead Trainer Steve Lawless - we hope you enjoy learning about the introduction to foundation level!

The ITIL 4 version of ITIL is the latest iteration of the IT Service Management (ITSM) Best Practice guidance, which has been refreshed for 2018/2019.

The complete certification scheme information from ITIL 4 Foundation to ITIL 4 Master levels will be updated when it is released from AXELOS Global Best Practice.

As of February 2020, the ITIL 4 Foundation course and examination was released in March, 2019 and we run hundreds of exams both on-site, online and via our public schedule of ITIL 4 classroom courses.

The ITIL 4 Managing Professional (ITIL MP) and ITIL4 Strategic Leader intermediate modules are now also available. The ITIL 4 Foundation course is a pre-requisite for these intermediate levels.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
3 Days
£995Excl. VAT

Course Outline

The ITIL 4 Foundation level training course will cover the following ITIL management areas:

1. Understand the key concepts of service management

1.1 Recall the definition of:

  • Service
  • Utility
  • Warranty
  • Customer
  • User
  • Service management
  • Sponsor

1.2 Describe the key concepts of creating value with:

  • Cost
  • Value
  • Organisation
  • Outcome
  • Output
  • Risk
  • Utility
  • Warranty

1.3 Describe the key concepts of service relationships:

  • Service offering
  • Service relationship management
  • Service provision
  • Service consumption

2. Understand how the ITIL guiding principles can help an organisation adopt and adapt service management

2.1 Describe the nature, use and interaction of the guiding principles

2.2 Explain the use of the guiding principles

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

3. Understand the four dimensions of service management

3.1 Describe the four dimensions of service management:

  • Organisations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes

4. Understand the purpose and components of the ITIL service value system

4.1 Describe the ITIL service value system

5. Understand the activities of the service value chain, and how they interconnect

5.1 Describe the interconnected nature of the service value chain and how this supports value streams

5.2 Describe the inputs, outputs and purpose of each value chain activity:

  • Plan
  • Improve
  • Engage
  • Design & transition
  • Obtain/build
  • Deliver & support

6. Know the purpose and key terms of 15 ITIL practices

6.1 Recall the purpose of the following ITIL practices:

  • Information security management
  • Relationship management
  • Supplier management
  • IT asset management
  • Monitoring and event management
  • Release management
  • Service configuration management
  • Deployment management
  • Continual improvement
  • Change control
  • Incident management
  • Problem management
  • Service request management
  • Service desk
  • Service level management

6.2 Recall definitions of the following ITIL terms:

  • Availability
  • IT asset
  • Event
  • Configuration item
  • Change
  • Incident
  • Problem
  • Known error

7. Understand 7 ITIL practices

7.1 Explain the following ITIL practices in detail, including how they fit within the service value chain:

  • Continual improvement, including the continual improvement model
  • Change control
  • Incident management
  • Problem management
  • Service request management
  • Service desk
  • Service level management


The 3-day ITIL 4 Foundation training course will enable you to understand a new way to look at IT Service Management (ITSM) through a Service Value System (SVS).

ITIL V4 Relevance

ITIL is used by millions of professionals globally. Businesses are built on the ITIL framework. Every year, organisations all over the world invest heavily in adopting and adapting ITIL into their business practices and up-skilling their staff with ITIL qualifications.

AXELOS Global Best Practice have performed extensive research among a diverse group of stakeholders and it has shown that the ITIL framework is fundamental to organisations, it enables transformation and helps them to realise value.

AXELOS Global Best Practice understand the need for a smooth transition from ITIL V3 to ITIL V4 and recognise the need to ensure that your investment in the ITIL framework continues to drive and enhance your organisation's performance.

Therefore, you can feel reassured that ITIL 4 has been created to be compatible with the current ITIL certification scheme. All existing ITIL qualifications will remain valid until the following update and all credits gained will help you continue your ITIL journey in the new certification scheme.

The core fundamentals and key concepts of ITIL will still be as relevant to you and your business as they are today following the release of ITIL 4. This next evolution of ITIL is a transition from an organisations existing investment in ITIL and its way of working, to a faster, more flexible and adaptive approach.

ITIL V4 Certifications

ITIL 4 will help your organisation to navigate through the new technological era, commonly known as the Fourth Industrial Revolution. The speed of current breakthroughs is disrupting almost every industry on a global scale.

The Fourth Industrial Revolution is marked by emerging technology in fields like robotics, Artificial Intelligence (AI), nanotechnology, quantum computing, biotechnology, The Internet of Things (IoT), 3D printing, autonomous vehicles and so much more.

The ITIL 4 framework will provide you with a practical and flexible basis to support your organisation on your journey into the new digital transformation by helping you align your human, digital and physical resources to compete within the modern complex landscape and adopt emerging technologies into your own IT operations.

With the release of ITIL 4, the context of ITIL is now much bigger and emphasises on the business and technology world, how it works today and how it will work in the future with Agile, DevOps and digital transformation.

ITIL 4 will be way more relevant to Developers, Practitioners and your business as a whole through promoting a holistic view of delivering products and services. From ITIL 4 Foundation level, ITIL4 will highlight the importance of collaboration, transparency automating where possible, and working holistically.

ITIL 4 retains a lot of the core elements that makes the ITIL framework so valuable to professionals and organisations today. We know that change is a constant state and organisations are struggling to navigate it. ITIL 4 is best practice, which will support your organisation in navigating through ongoing change.

ITIL 4 is the next iteration that incorporates all of the very best features from ITIL as it is known today and expands IT and Services to a new level, moving from traditional process lead delivery - ITIL 4 supports faster, high quality and value driven delivery for you and your business.

ITIL V3 Relevance

ITIL V3 is more relevant than ever and is in demand globally by hundreds and thousands of IT Practitioners. The transition to ITIL 4 will be smooth and all certifications will remain valid following the ITIL 4 update and will still be recognised as valuable qualifications everywhere.

ITIL 4 has evolved from ITIL V3 and offers a practical and flexible transition, which will allow organisations to adopt the new ways of working required by the modern digital world. The new ITIL 4 update is the result of feedback and insights from thousands of professionals and organisations like you.

ITIL 4 was developed and refined by a team of industry experts from around the world, including 150 content writer, reviewers and contributors from the wider IT industry. AXELOS Global Best Practice has engaged a diverse range of people in the creation of ITIL 4 and those in the group participated in pulse surveys, debates in a private community group and took active roles in reviewing the update.

AXELOS Limited brought together a top architecture team to collaborate on the development of ITIL 4. You can watch the introductory videos via the Global ITIL Development Group and we will engage the Global ITIL Development Group throughout development. Purple Griffon encourage anyone who is interested in the ITIL 4 update to sign up to

ITIL V3 Certifications

ITIL V3 will continue to support organisation and individuals to achieve optimal value from IT and Digital Services. ITIL V3 will equip a service provider with a clear capability model, aligning them both to business strategy and customer needs.

ITIL is a globally recognised framework, which provides comprehensive practical and proven guidance for establishing an IT Service Management (ITSM) system, encouraging consistency and continual improvement for organisation using IT enabled services.

The ITIL Best Practice framework provides a common language and tools that power collaboration with IT Teams to deliver values across the whole organisation. ITIL is the worldwide standard in Best Practice and is implemented by millions of Practitioners.

Did you know that it is also relied upon by 90% of the Financial Times Stock Exchange (FTSE) 500 to run their IT Operations?

The ITIL V3 Foundation level gives a high level overview and ITIL V3 Practitioner level focuses on how to practically adopt and adapt the ITIL framework, but if you are looking to demonstrate knowledge of the entire ITIL scheme, then you should start to work through the intermediate credit system to earn the ITIL Expert qualification.

My ITIL Subscription

We are excited to announce that if you decide to take any ITIL 4 certifications, you are now entitled to one whole year's subscription to My ITIL, which is included with your ITIL 4 exams. The My ITIL subscription is intended to support you beyond your ITIL 4 certification.

The My ITIL subscription will give you access to case studies, practical guidance and examples that you can use, as well as further deep dives into the current and new guidance.

Today, there is a very complicated and complex business to IT enabled services, and there is no single path to navigate it, but the further supplementary content and CPD activity on the site will help with this navigation.

The My ITIL supplementary content and support CPD activities will be extremely useful to you as it provides further clarity

You will find the My ITIL supplementary content and support CPD activities extremely useful as it provides further clarity on specific areas of knowledge when using ITIL.

All of the details for the ITIL 4 Foundation course and exam were released in March, 2019.

Read our blog article 'ITIL 4 - What’s Happening, What’s New And What We Know…' for the latest information.

If you would like to be kept up to date with ITIL 4 Foundation or ITIL 4 intermediate module course availability, then please do chat with us on +44 (0)1539 736 828 or email today.

What is the difference between ITIL V3 and ITIL V4 qualifications?

ITIL V3 describes IT Service Management (ITSM) around 26 processes and functions that are part of a continuous process of 5 ITIL Lifecycles:

Remember: All of the ITIL V3 key concepts and body of knowledge is still very relevant and worthwhile to you and your organisation!

ITIL 4 will take you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

By the end of the ITIL 4 Foundation course, you should have the knowledge and understanding of the ITIL framework to pass the ITIL 4 examination.

You will cover the following in the foundation certification:

  • The Seven Guiding Principles Of ITIL 4
  • ITIL's New Service Value Chain
  • The Four Dimensions Of Service Management
  • The 34 ITIL practices, with a focus on 15 of these key concepts from Lean IT, Agile, DevOps, and organisational Change Management, and why these are important to deliver business value

We are proud to announce that based entirely on customer reviews, Purple Griffon has recently been awarded Leader status for ITIL training by Course Conductor. This validates the quality of the ITIL training courses we deliver on a day to day basis.

Course Conductor Verified Leader In ITIL Summer 2019 Purple Griffon

About the Course

The ITIL 4 Foundation training course in London will give you the very latest concepts and terminology used in Service Management worldwide.

This quick 5 minute video from AXELOS Global Best Practice will give you great insight into what ITIL 4 is all about...

Who Should Attend

The ITIL 4 Foundation course in London is suitable for:

  • Professionals working in IT with an interest in IT Service Management (ITSM)
  • Professionals who wish to apply ITIL 'Best Practice' principles across an enterprise
  • Professionals who have not previously attended and ITIL Foundation course
  • Project Managers

Materials Provided

Purple Griffon will provide you with full ITIL 4 Foundation materials including:

  • Pre-reading
  • A Full ITIL 4 Foundation Course Manual
  • The Official TSO ITIL 4 Handbook
  • Quizzes
  • Exercises

Organisational Benefits

The organisational benefits of this ITIL 4 Foundation course in UK include:

  • A complete refresh of best practice guidance for IT Service Management
  • Continuity from previous versions of ITIL

Individual Benefits

The individual benefits of this ITIL 4 Foundation training course in UK include:

  • A refresh of your knowledge of IT Service Management best practice
  • Continuity from previous versions of ITIL


There are no prerequisites associated with this ITIL 4 course in the UK.


Purple Griffon will send you joining instructions and precourse information prior to the ITIL 4 courses in London or Manchester.

Exam Overview

The information for the ITIL 4 examination is below:

  • 1 hour duration
  • 40 multiple choice questions
  • The pass mark for ITIL 4 exam is 26/40.

Exam Type

Classroom Exam

Professional Development Units - PDUs

There are no professional qualification credits associated with the ITIL 4 Foundation certification.


ITIL 4 Foundation​ Certificate In IT Service Management (ITSM)

Next Steps

Did you know that recertification from ITIL V3 Foundation to ITIL V4 Foundation gives professionals:

  • Latest guidance on ITIL and IT Service Management
  • The ability to continue the learning and certification journey when the scheme changes
  • The knowledge needed to begin changing the way they and their teams work

Below is the new ITIL 4 certification scheme and information released by AXELOS Limited as of November, 2018.

ITIL 4 Qualification Scheme

The ITIL 4 qualification scheme shows the training path for the following training courses:


This ITIL 4 training course in the UK is an excellent starter if you want to develop a career in ITSM.

Read our blog article 'ITIL 4 - What’s Happening, What’s New And What We Know…' for the latest information.

ITIL® 4 Foundation Course Dates

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