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It's often said that “The Service Desk is the window on IT", so it's worth ensuring that users can see what's on offer and the content is relevant to them now and in the future. It's also important that you operate as efficiently and effectively as possible to ensure that everyone see value for money.
The Masterclass will be flexible for different levels of expertise, from novice practitioners up to experienced specialists and even ITIL® Experts.
We will look at the common areas that are covered by a Service Desk, including but not limited to:
This course is primarily aimed at Service Desk Managers and Supervisors, but may be applicable to the aspiring Service Desk Analyst looking to acquire the skills to move to the next level. If you haven't reviewed how your service desk operates recently or are looking to do more with less, then this Masterclass for you.
This Masterclass is also available as a single organisation 1 day workshop.
In a single day we will take a pragmatic and in-depth look at the issues and challenges that the Masterclass delegates find most challenging
This course is primarily aimed at Service Desk Managers and Supervisors, but may be applicable to the aspiring Service Desk Analyst looking to acquire the skills to move to the next level. If you haven't reviewed how your service desk operates recently or are looking to do more with less, then this Masterclass in for you.
Course manual and hand-outs will be provided
Provides a better understanding of the application of guidelines and frameworks that help to deliver industry Best Practice within the Service Desk environment.
Learn all about the way a Service Desk should operate, as according to the ITIL® framework in order to make your job a little easier, thereby allowing you to focus on the areas that require attention.
Not applicable, there is no exam with this masterclass course
ITIL® Foundation course, or one of the Lifecycle intermediate courses if you already hold the Foundation certificate.
An excellent one-day summary of the Service Desk management area.
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