ITIL® 4 Managing Professional Transition Module (MPT) Retires June 2022 | 30% OFF RRP On All Virtual Classroom Dates Learn more

ITIL® 4 Specialist Drive Stakeholder Value - DSV Online (180 Days) Training Course

Build Trusted Stakeholder Relationships With ITIL® 4

Proctored Exam
180 Days Access
£786 (Excl. VAT)€904 (Excl. VAT)$983 (Excl. VAT)

Introduction

Do you want a career in IT Service Management (ITSM)? Or would you like to earn some industry-recognised qualifications from home?

Our ITIL® 4 Specialist Drive Stakeholder Value Online (180 Days) training course will provide you with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.

Purple Griffon has created a series of free one-hour overviews for each ITIL® 4 training course, which explains what the training course covers and provides insight into the format and content.

If you are already certified in ITIL® V3 but haven't transitioned yet, our videos may give you extra motivation to update to the new certification level.

ITIL® 4 Foundation Webinar
ITIL® 4 Managing Professional Transition Module Webinar
ITIL® 4 Specialist: Create, Deliver & Support Webinar
ITIL® 4 Specialist: Drive Stakeholder Value Webinar
ITIL® 4 Strategist: Direct, Plan & Improve Webinar
ITIL® 4 Specialist: High Velocity IT Webinar
ITIL® 4 Leader: Digital & IT Strategy Webinar

Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

Our ITIL® 4 Specialist Drive Stakeholder Value Online (180 Days) syllabus is below:

Module 1: Customer Journeys

• Lesson 1 – The Concept of the Customer Journey
• Lesson 2 – Customer Journey Key Concepts
• Lesson 3 – Designing and Improving the Customer Journey

Module 2 – Targeting Markets and Stakeholders

• Lesson 1 – Understanding Markets and Marketing Activities
• Lesson 2 – Understanding Customers and Service Providers

Module 3 –Fostering Stakeholder Relationships

• Lesson 1 – Supplier and Partner Relationships
• Lesson 2 – Customer Relationships
• Lesson 3 – Analyzing Customer Needs
• Lesson 4 – Using the Practice Guides
• Lesson 5 – The Relationship Management Practice
• Lesson 6 – The Supplier Management Practice

Module 4 – How to Shape Demand and Define Service Offerings

• Lesson 1 – Designing Digital Service Experiences
• Lesson 2 – Approaches for Selling and Obtaining Service Offerings
• Lesson 3 – Managing Demand and Opportunities
• Lesson 4 – Managing Requirements
• Lesson 5 – The Business Analysis Practice

Module 5 – How to Align Expectations and Agree Service Details

• Lesson 1 – Value Co-Creation, Negotiation and Agreement
• Lesson 2 – The Service Level Management Practice

Module 6 – Onboarding and Offboarding

• Lesson 1 – Onboarding, Offboarding, and User Relationships
• Lesson 2 – Planning Onboarding and Offboarding, User Engagement
• Lesson 3 – The Service Catalogue Management Practice
• Lesson 4 – The Service Desk Practice

Module 7 – Continual Value Co-Creation

• Lesson 1 – Fostering a Service Mindset
• Lesson 2 – Service Request and Provision
• Lesson 3 – The Service Request Management Practice

Module 8– Realizing and Validating Service Value

• Lesson 1 – Service and Value Measurement and Validation Part 1
• Lesson 2 – Service and Value Measurement and Validation Part 2
• Lesson 3 – The Portfolio Management Practice

Module 9 – Course Recap and Exam Preparation

• Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL® 4 Managing Professional designation.

Description

Our ITIL® 4 Specialist Drive Stakeholder Value Online (180 Days) training course builds on the concepts introduced in ITIL® 4 Foundation. It covers all engagements and interactions between a service provider and their customers, users, suppliers and partners, focusing on the conversion of demand into value via IT-enabled services.

About the Course

By studying our ITIL® 4 Specialist Drive Stakeholder Value Online (180 Days) training course, you’ll learn how to shape customer demand, how to develop mutually agreed requirements, ensure high customer satisfaction levels and you’ll learn how to optimise the customer experience.

Who Should Attend

Our ITIL® 4 Specialist Drive Stakeholder Value Online (180 Days) training course is suitable for:

• Professionals continuing their journey In IT Service Management (ITSM).
• ITSM Managers or aspiring ITSM Managers
• ITSM Practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
• Existing ITIL® qualification holders like Project Managers wishing to develop their knowledge

It is primarily aimed at ITIL® Practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with both partners and suppliers.

Materials Provided

The ITIL® 4 Specialist Drive Stakeholder Value Online (180 Days) training course includes:

• ITIL® 4 Quizzes
• ITIL® 4 Exercises
• ITIL® 4 Study Guides
• The Official ITIL® 4 Specialist Drive Stakeholder Value Syllabus
• ITIL® 4 Specialist Drive Stakeholder Value Sample Exam
• ITIL® 4 Specialist Drive Stakeholder Value Proctored Exam

The duration time will start as soon as you access your online learning portal, or after 28 days - whichever is sooner.

Organisational Benefits

The organisational benefits of this ITIL® 4 Specialist Drive Stakeholder Value Online (180 Days) training course include:

• More knowledgeable staff
• Higher levels of customer satisfaction and retention
• Improved efficiencies
• Staff retention

Individual Benefits

The personal benefits of this ITIL® 4 Specialist Drive Stakeholder Value Online (180 Days) training course include:

• Increased understanding of your users, customers and other stakeholders
• Greater job satisfaction

Technical Requirements

WINDOWS

• Screen Resolution: 1020 x 768 or above
• Network/Internet Connection: 4Mb (megabits) or above
• Windows XP or higher
• Microsoft Internet Explorer 6+
• Firefox 3+
• Safari 4+

MAC

• Screen resolution: 1020 x 768 or above
• Network/Internet connection: 4Mb (megabits) or above
• Mac OS X 10 or higher
• Firefox 3+
• Safari 4+

Purple Griffon advise you that you use the Firefox Web Browser for the best educational experience and have compatible speakers or headphones.

Please Note: You will be required to have some form of photo ID (passport, government ID or equivalent) for the examination. If the examination includes a document to be printed, then please ensure that you have a printer in the room where you will be sitting the exam. Some examination institutes will ask you to have a small mirror or reflective surface and the proctor will request that you hold this up to show there is nothing attached to the webcam or even the laptop itself. Also, Adobe Flash Player and Shockwave must also be installed on your desktop or laptop prior to the examination.

For a successful ITIL® 4 Specialist Drive Stakeholder Value online exam, you will need:

MINIMUM RECOMMENDED
Web Camera 640×480 resolution 1280×720 resolution
PC Users Windows XP Windows 7
Mac Users Mac OS X or higher Mac OS X 10.7 Lion
Internet Download Speed .768 Mbps 1.5Mbps
Internet Upload Speed .384 Mbps 1.5Mbps
RAM 1024MB 2GB

Prerequisites

The ITIL® 4 Foundation certificate is the prerequisite for the ITIL® 4 Specialist Drive Stakeholder Value Online (180 Days) training course.

Prereading

There is no official prereading or precourse work prior to starting our ITIL® 4 Specialist Drive Stakeholder Value Online (180 Days) training course, but you may find that revision of your ITIL® 4 Foundation level material could be helpful and reenforce your level of ITIL® knowledge.

Exam Overview

ITIL® 4 Specialist Drive Stakeholder Value Online Exam:

• Exam Duration: 90 Minutes
• Exam Format: Closed Book, Multiple Choice Questions
• Exam Delivery: Online, Webcam Proctored
• Exam Pass Mark: 70% (28/40 Questions)

Exam Type

Proctored Exam

Professional Development Units - PDU's

Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL® 4 Managing Professional designation.

Qualifications

​ITIL® 4 Specialist Drive Stakeholder Value Certificate​

Next Steps

The ITIL® 4 Framework will provide you with a practical and flexible basis to support your organisation through its journey into the new digital landscape. We help you align human, digital, and physical resources to compete within the modern complex landscape and adopt emerging technologies into your own IT operations.

ITIL® 4 Specialist Create, Deliver & Support - CDS Online (180 Days)
ITIL® 4 Specialist High Velocity IT - HVIT Online (180 Days)
ITIL® 4 Strategist Direct, Plan & Improve - DPI Online (180 Days)
ITIL® 4 Managing Professional Transition Module Online (180 Days)

Conclusion

Congratulations! If you pass the ITIL® 4 Specialist Drive Stakeholder Value exam, then you will be awarded the ITIL® 4 Specialist Drive Stakeholder Value certification.