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Following the successful launch of ITIL® 4, with the higher modules from the Managing Professional and Strategic Leader streams establishing themselves in the market - AXELOS has taken the decision to stop offering the previous version of the World’s leading certification in IT Service Management, ITIL® V3, by the end of 2021.
There will be a phased approach to discontinuing the Foundation and Intermediate examinations to allow you enough time to complete your ITIL® V3 Intermediate level certifications, so you can accumulate enough credits to qualify for the Transition examination.
Please Note: The confirmed timings are as follows:
The ITIL® Continual Service Improvement training course covers the management and control of the activities and techniques within the CSI stage of the ITIL® Service Lifecycle, but not the detail of each of the supporting processes.
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
In addition the training for this CSI certification includes examination preparation, including a mock examination opportunity.
Key Learning outcomes
The course will enable participants to:
The course will include the opportunity to undertake ITIL® CSI test questions and an ITIL® CSI practice exam prior to undertaking the live ITIL® CSI exam.
The ITIL® Intermediate Qualification: Continual Service Improvement Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management.
This course is available as a public scheduled course and also as a private single company course.
The main target group for the ITIL® Intermediate Qualification: Continual Service Improvement Certificate includes but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers.
Comprehensive course materials are provided including:
ITIL® delivers four main areas of savings potential:
Individual Benefits of attending our CSI course will include:
Candidates are required to have completed the ITIL® Foundation Certificate in IT Service Management and have a minimum of two years relevant IT experience. In order to sit the exam you must provide a paper photocopy of your ITIL Foundation Certificate - please ensure you bring this with you on the first day of your course. If you fail to do so you will NOT be able to sit the exam.
Photographic ID is required for all exams, otherwise results will be withheld until proof has been provided.
It is not compulsory but it is recommended that you purchase the following volumes:
The latest ITIL® Core Volumes can be purchased through Purple Griffon for £85 per volume or £299 for the complete set of 5 volumes.
Please note that as of May 2015 PeopleCert requires evidence of this certificate. In order to sit the exam you must provide a paper photocopy of your ITIL Foundation Certificate - please ensure you bring this with you on the first day of your course. If you fail to do so you will NOT be able to sit the exam.
The course ends with a 90 minute ‘closed book’ exam of a multiple-choice, scenario based, gradient-scored paper of 8 questions. Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
The examination is taken on the afternoon of the 3rd day.
Our classroom based ITIL® Continual Service Improvement training course does not currently attract any Professional Development Units – PDU's.
The course does however give you 3 Credits towards the ITIL® Expert qualification.
On completion of your ITIL® CSI Intermediate Qualification you may want to undertake another ITIL® Intermediate qualification.
Perhaps consider taking another one of our Lifecycle courses such as ITIL® Service Operation or ITIL® Service Transition.
Contact one of our helpful account managers who will be able to assist you in deciding your next steps.
You should now be prepared to implement a CSi strategy within your organisation, using a CSI approach to improvement.
You will have gained an understanding of the various techniques that can be applied