ITIL® Continual Service Improvement Training Course
Learn Continual Service Improvement Techniques To Improve Your IT Services Through The Application Of Best Practice
ITIL® Continual Service Improvement
The ITIL® Continual Service Improvement training course covers the management and control of the activities and techniques within the CSI stage of the ITIL® Service Lifecycle, but not the detail of each of the supporting processes.
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
Introduction to Continual Service Improvement
Continual Service Improvement Principles
Continual Service Improvement Process
Continual Service Improvement Methods and Techniques
Organisation for Continual Service Improvement
Critical success factors and risks
In addition the training for this CSI certification includes examination preparation, including a mock examination opportunity.
Key Learning outcomes
The course will enable participants to:
Understand the importance of Service Management as a Practice
Understand CSI Principles and Processes
Carry out common CSI activities
Organise CSI effectively
Recognise CSI functions and technology-related activities
Understand how to implement CSI
Understand and analyse challenges, Critical Success Factors and risks related to CSI
The course will include the opportunity to undertake ITIL® CSI test questions and an ITIL® CSI practice exam prior to undertaking the live ITIL® CSI exam.
The ITIL® Intermediate Qualification: Continual Service Improvement Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management.
About the Course
This course is available as a public scheduled course and also as a private single company course.
Who Should Attend
The main target group for the ITIL® Intermediate Qualification: Continual Service Improvement Certificate includes but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers.
Individuals who require a detailed understanding of the ITIL® Continual Service Improvement phase of the ITIL® core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
IT professionals working within or about to enter a Continual Service Improvement environment and requiring a detailed understanding of the processes, functions and activities involved
Individuals seeking the ITIL® Expert in IT Service Management for which this qualification is one of the prerequisite modules
Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
Comprehensive course materials are provided including:
A full copy of all the course slides with room to make your own notes, there is also a full copy of the ITIL® Glossary and acronyms list and many course handouts.
A copy of the Continual Service Improvement Key Element Guide – Worth £8.50. This book provides a synopsis of the basic concepts and practice elements of Continual Service Improvement which forms part of the core ITIL® Service Management Practices.
Example Questions – To get you plenty of exam practice we have accredited sample papers which will be covered in exam conditions and during the course there are actual exam sample questions at the end of each section.
Refreshments – We recognise that to get the best out of our delegates we need to make sure that we give you brain food and refreshments; these are available throughout the day.
Follow up Guidance – We are certain that following the course you will have many questions and our tutors and sales team are available to discuss where to go next or even how to get started with putting what you have learnt on the course onto practice.
ITIL® delivers four main areas of savings potential:
Cost savings – money currently being spent can be reduced.
Cost avoidance – money allocated for spending can be saved.
Higher IT productivity – increased productivity and reduced costs.
Increased Business productivity – resulting from higher quality IT services.
Individual Benefits of attending our CSI course will include:
Helping you to do your job more effectively
Obtaining an industry recognised professional qualification (ITIL® CSI Certification)
Candidates are required to have completed the ITIL® Foundation Certificate in IT Service Management and have a minimum of two years relevant IT experience. In order to sit the exam you must provide a paper photocopy of your ITIL Foundation Certificate - please ensure you bring this with you on the first day of your course. If you fail to do so you will NOT be able to sit the exam.
Photographic ID is required for all exams, otherwise results will be withheld until proof has been provided.
It is not compulsory but it is recommended that you purchase the following volumes:
ITIL® Service Strategy
ITIL® Service Design
ITIL® Service Transition
ITIL® Service Operation
ITIL® Continual Service Improvement
The latest ITIL® Core Volumes can be purchased through Purple Griffon for £85 per volume or £299 for the complete set of 5 volumes.
Please note that as of May 2015 PeopleCert requires evidence of this certificate. In order to sit the exam you must provide a paper photocopy of your ITIL Foundation Certificate - please ensure you bring this with you on the first day of your course. If you fail to do so you will NOT be able to sit the exam.
The course ends with a 90 minute ‘closed book’ exam of a multiple-choice, scenario based, gradient-scored paper of 8 questions. Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
The examination is taken on the afternoon of the 3rd day.
Professional Development Units - PDUs
Our classroom based ITIL® Continual Service Improvement training course does not currently attract any Professional Development Units – PDU's.
The course does however give you 3 Credits towards the ITIL® Expert qualification.
ITIL® Continual Service Improvement Certificate
On completion of your ITIL® CSI Intermediate Qualification you may want to undertake another ITIL® Intermediate qualification.
Perhaps consider taking another one of our Lifecycle courses such as ITIL® Service Operation or ITIL® Service Transition.
Contact one of our helpful account managers who will be able to assist you in deciding your next steps.
You should now be prepared to implement a CSi strategy within your organisation, using a CSI approach to improvement.
You will have gained an understanding of the various techniques that can be applied