Make The Move From Manual Testing To Automated Testing With Our Automated Software Testing Training Courses Learn more

ITIL® V3 Overview Training Course

ITIL V3 Overview Covers All Of The Key Areas Of The ITIL Service Lifecycle


Following the successful launch of ITIL® 4, with the higher modules from the Managing Professional and Strategic Leader streams establishing themselves in the market - AXELOS has taken the decision to stop offering the previous version of the World’s leading certification in IT Service Management, ITIL® V3, by the end of 2021.

There will be a phased approach to discontinuing the Foundation and Intermediate examinations to allow you enough time to complete your ITIL® V3 Intermediate level certifications, so you can accumulate enough credits to qualify for the Transition examination.

Please Note: The confirmed timings are as follows:

  • ITIL® V3 Foundation – discontinued as of 1 July 2021
  • ITIL® V3 Intermediates – discontinued as of 1 Jan 2022
  • ITIL® MALC - discontinued as of 1 Jan 2022
  • ITIL® 4 Managing Professional Transition (English) - discontinued as of 1 July 2022

Our 1-day ITIL V3 Overview will be delivered by one of our senior consultant trainers who has had considerable experience working as both a practitioner and implementer of IT Service Management (ITSM) processes within a number of organisations.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Not Included
1 Day
£185Excl. VAT

Course Outline

The ITIL Overview will cover all key areas of the ITIL Service Lifecycle and understand the benefits to organisations and individuals. It will help explain the route that you can take if you wish to adopt the ITIL framework as Service Management 'Best Practice' as a proactive, rather than reactive process.


The ITIL V3 Overview is designed for those who either do not wish to undertake the full three day ITIL V3 or ITIL 4 Foundation level of study (including the exam), or those who just want a basic level of knowledge of IT Service Management 'Best Practice'. It is also applicable to those who work alongside Service Managers and require an insight into IT Service Management requirements, the relevant mind-set and terminology.

About the Course

The ITIL V3 Overview training course will cover, at a high level, the principles behind the ITIL® framework, and the benefits that could be achieved within an IT team if some/all the processes were to be implemented.

Who Should Attend

The ITIL V3 Overview course is suitable for anyone who is about to embark in a role within an IT team, especially those responsible for the support and delivery of IT services to the organisation.

Materials Provided

Purple Griffon will provide you with full ITIL Overview materials including:

  • Comprehensive ITIL V3 Overview Course Materials
  • Refreshments
  • Exercises
  • Follow Up Guidance

Organisational Benefits

By understanding and using ITIL, your organisation can move towards a Service Management culture where your IT team can be (and is recognised as) a key player in the success of your customers and users.

ITIL will help you to attain that understanding of the critical link between IT services and customer and users. ITIL helps you to understand the best ways to manage those services, making your IT organisation indispensable to your customers.

Individual Benefits

By gaining an ITIL qualification it will demonstrate your knowledge of service management and how the processes interact and add value to a business, and may result in you improving your career prospects both internally and with other companies. You may have seen adverts posted around the web on various IT job boards, stating that many companies demand an ITIL qualification, so make sure that you are going to be considered by taking one of our appropriate courses.

The course will provide you with an introduction to ITIL and the benefits it can bring to an organisation by improving services provided to the customer through:

  • Alignment with business needs
  • Negotiated achievable service levels
  • Predictable and repeatable processes
  • Efficiencies in the delivery of service


There are no prerequisites associated with the ITIL V3 Overview training course.


There are no prereading or precourse work associated with the ITIL V3 Overview training course.

Exam Overview

There is no formal ITIL V3 Overview examination.

Exam Type

Classroom Exam

Professional Development Units - PDUs

There are no professional qualification credits associated with the ITIL V3 Overview training course.


There are no formal qualifications associated with the ITIL V3 Overview training course.

Next Steps

The ITIL 4 qualification scheme includes the following training courses:

ITIL® 4 Foundation
ITIL® 4 Specialist Create, Deliver & Support - CDS
ITIL® 4 Specialist Drive Stakeholder Value - DSV
ITIL® 4 Specialist High Velocity IT - HVIT
ITIL® 4 Strategist Direct, Plan & Improve - DPI
ITIL® 4 Leader Digital & IT Strategy - DITS
ITIL® 4 Managing Professional Transition Module - MPT
ITIL® 4 Managing Professional - MP
ITIL® 4 Strategic Leader - SL

Did you know that recertification from ITIL V3 Foundation to ITIL V4 Foundation gives professionals:

Latest guidance on ITIL and IT Service Management
The ability to continue the learning and certification journey when the scheme changes
The knowledge needed to begin changing the way they and their teams work


We have delivered our ITIL training courses to many satisfied customers, who have put their newly acquired knowledge to good use when returning to the office – and some have gone on to achieve the ITIL Expert qualification which is a sure way of demonstrating your knowledge in this area.

ITIL® V3 Overview Course Dates

Course Filter

DD/MM/YYY - e.g. 31/12/2015
Showing 0 to 0 of 0 Total Course Dates.


There are currently no course dates that match your selected filter options. Please try another filter or contact one of our dedicated account managers on +44(0)1539 736 828 to discuss your requirements. Thanks.

Scroll Table to View Content